Browser support policy
To support security measures that keep your data safe, we require modern browsers to use Banno Digital Platform products.
As new versions of browsers release, the Banno Platform removes support for older versions. For specific details about support for different types of browsers, review the following information.
For other questions about our browser support policy, contact your implementation or support representative.
Microsoft® Internet Explorer®
Jack Henry does not support Internet Explorer® and the legacy Microsoft Edge™ browsers as of January 1, 2021 for the Banno Digital Platform. If you are currently using Internet Explorer, we recommend you switch to the new Microsoft Edge™ or another supported browser. If you are using the legacy Microsoft Edge™ browser (any version of Edge less than 70), we recommend upgrading to the newer version or switching to another supported browser.
Banno only supports the latest version of Microsoft Edge™. The Banno Platform may deny access to older Microsoft Edge™ versions 60 days after Microsoft® releases a new version.
If a person uses Chrome™'s automatic updates, the browser should update on its own. Major updates release approximately every 12 weeks. If Chrome™ is two versions older than the current stable channel version, the Banno Platform may deny access.
Safari™ only has major upgrades during the fall currently. Approximately 60 days after a new version releases, the Banno Platform may deny older versions access. However, this change requires that the new Safari® version is available on both MacOS™ and iOS devices.
Firefox® should update itself automatically. If Firefox® is two versions older than the current stable channel version, the Banno Platform may deny access.