Multi-factor authentication

Multi-factor authentication (MFA) provides a means for users in core-connected banks to receive an additional layer of security for certain higher-risk actions taken in the app.

CAUTION:
Hold on! We'd like you to know that two-factor authentication using security questions is no longer supported. We encourage all institutions to contact us so that we can help you transition to out-of-band authentication as your second factor of authentication instead. We're happy to help you transition and avoid audit issues. To start this process, create a jSource case on the For Clients site.

The mobile app uses online banking security questions to provide an additional layer of security for users.

Note: Based on your institution's implementation, you might not use MFA in your app. Create a jSource case on the For Clients site for any questions.

Presentment

Banno Mobile requires users to answer security questions when adding a bill payee.

Enrollment

When a user enrolls in Banno Mobile, the app attempts to import existing security questions from NetTeller. If Banno Mobile cannot locate existing security questions from NetTeller, the user creates security questions.

  • Security question failure
    This topic describes what happens when a user inputs incorrect answers to security questions.
  • Changing security questions
    Based on your institution's implementation, you might not use MFA security questions in your app. Create a jSource case on the For Clients site for any questions.
Parent topic: Security