Holding account access for an organization user

An organization user with User management access can hold a user's account. Putting an account on hold prevents the user from logging in to Banno.

Note: An organization user can have their account status set to Locked and Account access is on hold. In this situation, you must unlock the account and remove the hold before the user can log in again.
  1. Select My profile > Business management.
  2. Select the user account that you want to hold.
  3. Select the ""Ellipsis button.
  4. Select ""Hold account access.
    A message appears asking you to confirm that you want to hold the user's account.
  5. Select Hold.
A notification banner displays [Name]'s account access is temporarily on hold. On the Manage users screen, the user's account displays Account access is on hold.
To remove the hold, you can select Remove in the notification banner. A notification displays The hold on [Name]'s account access has been removed, and the user is able to log in again.
Parent topic: User management