Agents report

You can view the following information in the Agents report.

  • Average conversations per agent
  • Average first-reply time
  • Average duration
  • Agent actions per conversation
  • List of agents
Note: Reply time and duration only include business hours. After-hours and closures are excluded.
  • Field definitions: Agents report
    These fields appear when you view the Agents report. The following definitions appear in alphabetical order for quick reference.
Parent topic: Reports