Configuring Xperience password reset

Configuring Xperience password reset for Banno allows your institution to send Banno end users a reset password email from Xperience the same way it does when resetting the user's password from within Banno People.

Configuring Xperience password reset requires administrator access to Banno People and Xperience.
This process involves steps that require considerable technical aptitude. We recommend that you review Admin API documentation about client credentials and public and private keys on JackHenry.Dev, which is a resource to help developers use Jack Henry's Digital Toolkit.
Note: The Banno Platform support team cannot assist customers with using the Digital Toolkit. Developers can submit questions on Stack Overflow using the #banno-digital-toolkit tag or reserve a spot during the next Toolkit Meetup.
  1. In Banno Admin, select Settings. Settings, and then select Users & Groups.
  2. In the Developers section, select Create external app.
  3. Enter a unique, easily identifiable Name.
    For example, enter Xperience Password Reset.

    The Name field is for you to identify the application and is not shown to end users.

  4. Verify that the Partner Name is correct.

    The Partner Name is inactive for customers and indicates the product or company Jack Henry has partnered with for the external application. In this case, the Partner Name is similar to Xperience, by Jack Henry.

  5. In the Application type area, select Service account.
  6. For Client Type, select Signed JWT.
  7. Generate a public key using PEM format (i.e., a plaintext file), and then copy and paste the key into the Public key in PEM format or a JWKs URL field.
  8. Select the correct user in the Associated user field.
    The user you select is identified with the external application that you are creating for Xperience password reset.
    Note: The Xperience password reset feature does not work unless the user you choose belongs to a group with the Manage security settings check box selected in the group-level permissions.
  9. Select Save.
  10. In the Developers section, select External apps, and then copy the Client ID.
    You need the Client ID to configure this connection in Xperience.
    Note: You also need the Banno Admin API base URL: https://banno.com. The Admin API base URL does not vary like the Consumer API base URL, which is unique for each financial institution.
After you create the necessary external application in Banno, open Xperience and complete the Banno Online Banking Password Reset configuration steps in the General Ledger, Integrations, and Other Applications Enhancement Guide for SilverLake.
Parent topic: Users