Reporting a stolen card
Users who have had their cards stolen can change their card statuses through the mobile app. A card with a stolen status results in a hot card that becomes permanently deactivated.
When you report a card as stolen, you will no longer be able to manage the card. from the mobile app.
- Select .
- Select the appropriate card.
- Select Report Lost/Stolen.
- Select Card Stolen.
The card status changes to Stolen. From now on, when you select the card you will see the following message: This card can no longer be used, contact us to order a new one. After 30 days of being in the Stolen status, the card stops displaying in the app entirely.