After five failed password attempts, a user is locked out of the system.
Another user with access to manage Users & Groups must then complete the unlock
process.
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Above your profile image in the lower left corner, select .
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Select User list
in the Settings navigation to view a list of all users for your institution.
Tip: Use
Search to find users by entering a name or email address and
use filtering options to narrow results by group.
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Select the user who you want to unlock.
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Select Unlock.
A success message appears at the bottom of the screen confirming
that the end user is unlocked and can log on to the Banno Platform.
> Users & Groups.