Rule management

Banno Support's case routing allows you to create configurable rules that are applied automatically to cases, streamlining the case management process and reducing the amount of manual case routing needed.

To access add, edit, or delete rules, visit Settings > Rule management.

  • Adding and editing rules
    You can add and edit rules in Banno Support.
  • Deleting rules
    This task contains step-by-step instructions for deleting the rules that perform automated actions in Banno Support.
Parent topic: Support settings