Starting and viewing support conversations

Use these instructions to understand the process for an end user to start or view support conversations.

Conversations are only available if your institution has enabled the Banno Support product.

Choose a starting point from which to access the Messages screen.
- Select Messages from the slide-out main menu, or find the Messages section of the dashboard, and then select the new conversation icon .
- Select Conversation from the support section of the dashboard or the support section of the slide-out main menu.
Enter a message in the text field to begin a conversation with a support agent.
If available, the end user can attach files by selecting the attachment option .
Select Send.