Reporting a lost card

Users who have lost cards can report the loss through Banno.

Using this feature sets the card's status to warm, and the card becomes temporarily unusable.
CAUTION:
When you report a card as lost, you can no longer manage the card from the mobile app.
  1. Select Accounts > [Account Name] > Manage Cards.
  2. Select the appropriate card.
  3. Select Report Lost/Stolen if debit card, or Report lost card if credit card.
  4. Choose the relevant option:
    • If debit card, select My card is lost.
    • If credit card, select No when asked if there is fraudulent activity to report.
The card status changes to Lost. From now on, when you select the card you see a message about your card's lost status. After 30 days of being in the Lost status, the card stops displaying in the app entirely.
Parent topic: Manage cards