Reporting a lost card

Users who have lost cards can report the loss through Banno.

Using this feature sets the card's status to warm, and the card becomes temporarily unusable.
When you report a card as lost, you can no longer manage the card from the mobile app.
  1. Select Accounts > [Account Name] > Manage Cards.
  2. Select the appropriate card.
  3. Select Report Lost/Stolen if debit card, or Report lost card if credit card.
  4. Choose the relevant option:
    • If debit card, select My card is lost.
    • If credit card, select No when asked if there is fraudulent activity to report.
The card status changes to Lost. From now on, when you select the card you see a message about your card's lost status. After 30 days of being in the Lost status, the card stops displaying in the app entirely.