Saved replies (templates)

Banno Support offers you the ability to create and use sets of saved replies to respond to common end-user questions and requests.

To create a template for a reply to reuse, select Settings in Banno Support, and then select Saved replies.


Saved replies screen with the "Add a reply" button emphasized.

  • Using a saved reply
    Use these instructions to understand the process for using saved replies when sending messages to end users in Banno Support.
  • Managing your saved replies
    Use these instructions to learn how to create, edit, or delete saved replies in Banno Support.
Parent topic: Support settings