Sending a password reset link
If you are an institution with Banno Online, you can send password reset links to any customers with password issues.
To use this feature, your institution must have the Banno Online product live. It is not available to institutions that are only live with Banno Mobile. Additionally, the ability is not available for cash management end users or aggregated institutions.
For the feature to be available for an end user, their profile must contain either an email address or a mobile phone number. If neither contact method is available, the Send link option is unavailable. Additionally, People users need the Manage security permission enabled in Banno Settings to use this feature.
- Search for and select an end user's profile in Banno People.
- Select Security.
In the Password reset section, select Send
Select an available option for sending the password reset link.
Note: For Banno Business, the password reset link can only be sent via Email to members of an organization.
- Send password reset link via SMS.
- Send password link via email.