Automatic replies
You can use the features in the Saved replies and Rule management area of Banno Support to create automatic replies that can be sent to end users when a new case is created by an end user.
Note: Only one automatic reply can be set
at a time for the support hours range and only one automatic reply can be
set at a time for the after-hours range. Automatic replies can only be
configured to respond to end users when they create new cases.
When a reply is sent automatically, it appears to the end user as from your institution instead of a person.
![Automatic reply in Banno Mobile. See previous description.](GUID-2E16CC22-3C24-4DE7-BA4A-C66AA3368FE3-low.png)
Note: Your mobile end users won't see
auto replies unless they are on app version 2.34 or later.