Automatic replies

You can use the features in the Saved replies and Rule management area of Banno Support to create automatic replies that can be sent to end users when a new case is created by an end user.

Note: Only one automatic reply can be set at a time for the support hours range and only one automatic reply can be set at a time for the after-hours range. Automatic replies can only be configured to respond to end users when they create new cases.

When a reply is sent automatically, it appears to the end user as from your institution instead of a person.


Automatic reply in Banno Mobile. See previous description.

Note: Your mobile end users won't see auto replies unless they are on app version 2.34 or later.
  • Creating automatic replies
    If your institution uses Banno Support, you can set up automatic replies so that your end users can have a message automatically sent to them when they open a new case.
Parent topic: Support settings