Downloading an audience report

Once you have generated your report, you can download the information in a .csv file.

  1. Select Download next to the report name in the List exports section of the Audience screen.

    The blue download button next to a report in the List exports section

    The .csv file downloads to your device.
  2. Open the file to view a list of all users who fit the query run.
    This shows a list of all users, by online banking username, who have logged in to the online banking system and are part of the query you've run.
    First seen/Last seen
    Tells you when that user first visited the site and their most recent visit.
    Tells you where that user logged in from, based on IP address.
    Tip: The list of previous exports will stay in List exports for you to reference and access more quickly in the future without running a new query.