Viewing and starting Banno Support conversations

These instructions describe the process for viewing or starting a conversation with a support representative within Banno Online.

Conversations are only available if your institution has the Banno Support product.
Conversations are a secure way to facilitate chat messaging between a support representative at your financial institution and an end user using your online banking.
  1. Choose a starting point.
    • Begin from the dashboard.
    • Begin from the Messages screen.
    • Begin from the Support screen.
  2. Choose a situation and follow the corresponding step.
    • If beginning from the Dashboard, find the Messages section or the Support section, and then select Start a conversation.
    • If beginning from the Messages screen, select Messages from the main Banno Online menu, and then select Start a conversation.
    • If beginning from the Support screen select Support from the Banno Online main menu, and then select Start a conversation.
  3. Type a message in the text box, and then select Send.
    The message appears in the chat area, ready for a support representative to respond.
Parent topic: Conversations