Viewing and starting Banno Support conversations
These instructions describe the process for viewing or starting a conversation with a support representative within Banno Online.
Conversations are only available if your institution has the Banno Support product.
Conversations are a secure way to facilitate chat messaging between a support representative at your financial institution and an end user using your online banking.
- Begin from the dashboard.
- Begin from the Messages screen.
- Begin from the Support screen.
Choose a situation and follow the corresponding step.
- If beginning from the Dashboard, find the Messages section or the Support section, and then select Start a conversation.
- If beginning from the Messages screen, select Messages from the main Banno Online menu, and then select Start a conversation.
- If beginning from the Support screen select Support from the Banno Online main menu, and then select Start a conversation.
Type a message in the text box, and then select Send.
The message appears in the chat area, ready for a support representative to respond.