Security question failure
This topic describes what happens when a user inputs incorrect answers to security questions.
Note: Based on your institution's
implementation, you might not use MFA security questions in your app. Create a case on the
For Clients site for any questions.
When a user answers a question incorrectly three times, Banno Mobile marks it as failed. The next time the app requires an answer to a security question, it will pull from questions that have not yet been failed. If all questions in the available question pool have been failed, Banno Mobile asks the user to create security questions. When returning to the screen in Banno Mobile where security questions are asked, the user sees instructions to reset the questions. After all questions are reset, the flag is removed.