Unlocking an external transfer account
The Reset option on the Accounts screen allows you to unlock an end user's external transfer accounts.
To reset an external transfer account, you must belong to a group which has the
Manage external transfers permission enabled in .
When an end user attempts to add an
external transfer account, they have three chances to enter micro-deposit verification
information before new micro deposits are sent. If the end user fails to confirm the
microdeposit amounts after 10 sets of microdeposits are sent, the account becomes locked and
must be reset.
- Search for and select an end user.
- Select Accounts.
- In the External transfer accounts section, find the account that shows a Locked out message.
- Select Reset next to the account.