If your institution has enabled the Banno Support product, end users can access conversations with support agents from the Messages screen and the Support screen.

The conversations feature enables secure digital interactions between consumers and your institution so they can exchange information and documents. They are a personal, asynchronous, and contextual method of communication that takes place using a chat box and chat bubbles. Both end users and support agents at your institution can also attach files to the conversations.

If your financial institution has Banno Support, you can also send forms to end users within the context of a conversation.

An example of a conversation in Banno Mobile. There are two chat bubbles, a text box where the end user can enter a message, a back button, an attachment button, a send button, and a delete button on a Details screen.