Finishing Strong

If February was part of the "winter grind," March is our pivot toward the finish line. As we close out this month, we aren't just looking at the start of spring – we are officially entering Q4 of our fiscal year at Jack Henry. For our teams, that means a laser focus on execution. We’ve spent the last few months refining tools like Jack Henry Conversations and Tap2Local; now, our goal is to ensure those solutions are driving measurable results for your financial institutions. In this month’s statement, you’ll see the momentum we’re carrying into the final stretch of the year to help you meet your goals.

Lacey Ransom
Director, Product Go-To-Market

Tap2Local Reports

For those of you already live with Tap2Local, we know you’ve been wanting improved visibility into merchant enrollment, adoption, and usage. We’re thrilled to let you know the wait ends this week! In the next few days, members of your team (with the Manage reports permission for Banno Reports) will have the option to request two new reports:

• Merchant status: Lists each merchant (or merchant-to-be), their enrollment status, and actions needed to get them across the finish line if applicable.
• Merchant payment volume: Lists each merchant along with payment types and volumes.

Once available, these new reports can be exported by clicking + Create request on the Reports screen, which is accessed via the ••• (More) menu.

Mobile App UX Design Evolution

As you read in the February Statement, our Banno Mobile 3.33 on iOS release will mark the completion of our early prep work for Liquid Glass, with a focus on screens used to initiate money movement – as described further on our iOS App UX Evolution Knowledge Base page.

You can expect our UX design updates on Android to ramp up with version 3.34, as our research and exploration of Material 3 standards is nearly finished. That also means we're in a better spot to provide more-useful descriptions of what's to come via our Android App UX Evolution Knowledge Base guide, so be sure to visit that resource regularly.

Suspicious and Fraudulent Event Labeling

We have some new fraud prevention features hitting Banno and Treasury admin apps very soon. We’ve outlined them below. If you missed our previous announcement, you can read up on it here.

Flagging History Events

Within Banno People and Identity, your designated staff will soon be able to mark history events as suspicious or fraudulent as well as add notes to aid in any ongoing investigations or when reviewing past events. We've developed three related permissions – View labels, Manage suspicious labels, and Manage fraudulent labels – to let your administrators grant access to the ideal staff members.

The ability to label history events is still in progress, and we're targeting a late April delivery.

Device Removal Reasons

In Banno People and Identity, as well as within Online and Mobile, we’ll be asking for reasons when a device is removed. This will be optional on the consumer apps (for all accountholders) and required when removing devices from Banno People or Identity. Learning why devices are removed will help us identify risky patterns of activity, so we can be better equipped to prevent fraud in the future.

We’re targeting to begin asking end users for these reasons in Mobile 3.33, and this will likely hit Online and Admin apps around the same time – no support case required.

New Smart Segments

Banno Marketing Premium customers will now see a few new smart segments – aka, Banno source data segments – based on Banno Data. You’ll be able to target ads and messages based on the client devices used by your accountholders. The new segments focus on users who primarily use Online, Mobile, iOS, or Android devices.

Suppressing Specific Accounts Within a Membership

We’re excited to announce a new configuration option that gives your financial institution greater control over the shares and loans your members can view and access. You can now suppress specific shares, loans, and external loans from appearing in Banno, which helps mitigate compliance risks and prevent unintentional collection attempts.

Now available for all credit unions, this feature is driven by the core warning codes your institution already uses. While this is a configuration-driven feature, the settings are managed securely by our Operations team. Please note that this functionality does not include Account Tracking Records (ATRs), as warning codes are not available within those accounts on Symitar.

How to Get Started

To get started, simply create a support ticket stating the specific warning code(s) you’d like to use for suppression, and our Ops team will update your configuration. Once set up, any shares or loans you flag with those warning codes will be hidden from the accountholder.

Identity App: Call-In Verification

Released on March 19, 2026, Call-in Verification One Time Passcode (OTP) is an advanced security process that lets end users with Unified Identity Service (UIS) quickly and securely verify their identity when calling your financial institution. Your support staff will find detailed instructions for the process here on the For Clients Portal.

Important: This functionality is intended for UIS end users (primarily Treasury Management users). It is not recommended for financial institutions without UIS. For a refresher on other details we shared in our previous announcement, please see last month's Statement.

🎗️Forget-Me-Nots🎗️

Please join us at these upcoming events:

• Developer Office Hours: Tues., Apr. 14, 2026 at 11:00 a.m. CT
• Treasury Management Office Hours: Mon., Apr. 27, 2026 at 10:00 a.m. CT
• Digital Banking Meetup: Fri., May 8, 2026 at 11:00 a.m. CT

Tap2Local + Rapid Transfers Events

Starting on April 1, we will host Office Hours each Wednesay, alternating the focus every other week between Tap2Local and Rapid Transfers – except April 15, which will include an hour for each product. Book your seat now for any or all sessions:

• Tap2Local: April 1, 15, and 29 at 3 p.m. CT
• Rapid Transfers: April 15 at 1 p.m. CT, plus April 22 and May 6 at 3 p.m. CT

For an inside look at the new Jack Henry Marketing Center™ campaign designed to promote Tap2Local to your accountholders, don't miss the special Turnkey Marketing for Tap2Local webinar on April 2 at 1 p.m. CT. Register today!

Apple Developer Program License Agreement

Please open your Apple developer account and review the newly published (on March 30) Apple Developer Program License Agreement, which is separate from the regularly occuring developer agreements Apple requires. Remember, staying current on such agreements is required for deploying new Banno Mobile releases to the App Store, and Jack Henry cannot accept the agreements on your behalf.

Removed Support for Authy - JH Identity

As previously communicated, JH Identity no longer supports Authy as an enrolled 2FA method. However, end users can manually enroll Authy as an authenticator app if they prefer to stick with Authy for now.

Enhanced Passkey Support for Client Applications

We have expanded Passkey support in Mobile and Online authentication to now include Passkeys as a 2FA method and for verification of high-risk actions. See the support documentation in the For Clients Portal.

Device-level Authentication for iOS

Support for Device-level authentication was released as a part of the 3.31.2 mobile release for iOS. Additional information was provided via SLA. See the support documentation in the For Clients Portal.

Stay in the Know!

To receive SLA emails for all things that matter to you, head to our Subscription Manager and subscribe accordingly. Please also spread the word with your colleagues, so your whole team gets the respective SLAs that matter to each of you!

Toolkit Corner: Plugin Cards and the Magic of Automation

Ready to manage plugin cards like a pro?

We’ve added new Admin API endpoints to help you streamline plugin card management. Your team can now use the Admin API to retrieve a user's plugins or bulk-update access for multiple plugins at once for a given user.

You could create your own automated scripts to call these Admin API endpoints as-needed, thereby reducing operational friction and freeing up your support staff.

Dive into the docs at JackHenry.Dev.

Tokenized Money Office Hours

As the financial landscape evolves, tokenized money (including stablecoins) are shaping a future where traditional and decentralized finance coexist – and financial institutions must be ready. That is why we’re excited to announce a new series of Office Hours with a focus on tokenized money.

In these sessions, our product, strategy, and engineering leaders will share insights and observations on the direction of all tokenized money and demo the working software that we’re building to help you bridge across crypto and fiat monetary systems.

Register now for any or all of our upcoming office hours:

• Tuesday, May 5 at 11:00 a.m. CT
• Thursday, June 4 at 12:00 p.m. CT
• Tuesday, July 7 at 12:00 p.m. CT
• Tuesday, August 4 at 12:00 p.m. CT
• Tuesday, September 1 at 12:00 p.m. CT

Additional dates will be announced in future Statements, so stay tuned for updates in our regular "Forget-Me-Nots" section!

ACH: Search Recipients

Banno Business users can now manage ACH batches with significantly less effort. From the active batch screen, users can search recipients by name, ID, batch name, or amount. More importantly, we’ve added editing abilities: End users can now update recipient details immediately within the search results without navigating the entire batch.

This update transforms a multi-step administrative task into a few clicks. By allowing users to find and correct details in seconds, you are reducing the operational friction that leads to payment errors.

This feature is available now to all Banno Business banks and credit unions. No additional contract or support ticket is required.

ACH: Sort Recipients

You asked, and we listened. Based on direct feedback from IdeaLab, soon Banno Business users will have the option to sort recipients instantly within an active batch. Users will also be able to organize their view by name, amount, or transaction type (credit/debit). This will make it easier to navigate and audit large files without manual searching for recipients.

Sorting will be available whether users need to update a single recipient or audit the entire list. By sorting transactions by amount or name, users can quickly identify specific entries for editing, ensuring that even the largest payment files remain manageable and easy to navigate.

This feature will be enabled for all Banno Business banks and credit unions. No additional contract or support ticket is required.

Now Available! Interest-Only Loan Payments for Treasury Management

Effective March 26, we expanded the Treasury Management payment capabilities with a new feature allowing entitled Company users to independently create interest‑only loan payments. What once required bank intervention can now be completed seamlessly within the platform, reducing administrative overhead and accelerating the payment process for both financial institutions and your customers.

New Payment Option

End users will now see Interest Only as a selectable option in the Payment Options dropdown, alongside Regular Payment and Principal Only.

Mobile Deposit Just Got a Lot Better

We've made a meaningful upgrade to the check capture experience across several of our remote deposit integrations, and your accountholders are going to love it.

Starting in late April, financial institutions using RDA, Alogent, Tranzcapture, and UrbanFT will automatically get access to a new autocapture experience. There's no configuration, no extra cost, and nothing you need to do.

Here's what's changing for your accountholder and staff:

• ⚡ Faster from the start: The check capture client initializes significantly faster than before, so accountholders get into the flow quickly and without the wait.
• 📸 Capture that keeps up: Autocapture detects a clean image and fires automatically, with no button tap required. The whole process moves faster because accountholders aren't the bottleneck anymore.
• 🏦 Better images, less back office work: Inline prompts, auto flash, and smart image correction work together to produce higher quality check images, which means fewer exceptions, less manual review, and lower operational overhead for your team.

Note: To take advantage of the updated capture experience, users will need to be on version 3.32 or later of the mobile app. No further action is needed on your side to enable this once officially rolled out. Please be aware, however, that this update does not apply to our Ensenta or Vertifi integrations.

Documentation Updates

We have quite few new or updated Knowledge Base guides to share with you this month:

• Call-in Verification for UIS: We've added a new section in the Unified Identity Service guide that describes the Call-in Verification feature.
• FactorSoft MultiFactor Authentication Enrollment Guide: To help our FactorSoft clients prepare for next month's MFA rollout, we've created a handy MFA enrollment guide.
• High-Risk Action Blocking Highlight: This new product collateral leverages testimonials from several financial institutions to highlight the impact of High-Risk Action Blocking.
• Saved Replies: We wrote a new Knowledge Base guide that outlines the new Saved Replies functionality for Conversations.
• Tokenized Money Strategic Overview: The tokenized money/stablecoin landscape is changing rapidly, so we've documented Jack Henry’s response to help your financial institution make sense of it all.
• Jack Henry Exception Manager: We've published a new Knowledge Base guide that breaks down managing exception items with Jack Henry Exception Manager.
• Multi-Language Support for JH Conversations Product Overview: This new product collateral details the benefits of multi-language support for JH Conversations.
• Jack Henry Identity (Entra ID Integration): The Jack Henry Identity guide now includes details on integrating with Microsoft Entra ID.

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