Much to love this May

There’s so much to love about the beautiful month of May: throwing open your windows to let in a warm breeze, dusting off your best and fanciest fascinator for the Kentucky Derby, realizing your full Zodiac power (if you’re a Taurus or Gemini, that is)… and of course, awaiting the promise of the latest digital banking enhancements from Jack Henry, from Banno People feature enhancements to long-awaited ISO 20022 Wires beta testing.

Those updates and more are ready for your enjoyment, so may we steal your attention for just a few moments? (You saw what I did there, right?) Read on - our latest statement release awaits!

Molly Riddle-Nunn
Sr. Go-To-Market Product Manager
Jack Henry & Associates

Reminder to complete your Moov onboarding to unlock Jack Henry Rapid Transfers™

Don't forget that onboarding with Moov is now available directly through Banno People! This marks your opportunity to accelerate access to upcoming features like Jack Henry Rapid Transfers and Merchant Acquisition as soon as they launch.

How to Enroll with Moov

To enroll, complete these steps:

1. Review your core-specific pre-work using the Compliance & Onboarding guide for your platform.
• Symitar
• SilverLake
• CIF 20/20
2. In Banno People, go to the Settings menu, select Transfers, then open the Rapid Transfers tab.
3. Click Request Moov enrollment to generate your personalized onboarding link and begin the process.

Why Act Now?

Enrolling with Moov ensures your financial institution is ready to offer Jack Henry Rapid Transfers and Merchant Acquisition to your customers immediately upon release. No additional contracts or support tickets are required to get started.

If you missed the "Resources Roundup" SLA we sent on May 16 and you need more information, here is the comprehensive list of resources we've published for Jack Henry Rapid Transfers:

• Information overview
• Jack Henry Rapid Transfers page
• Jack Henry Rapid Transfers FAQ
• Compliance & onboarding resources
• Onboarding and Due Diligence on the ForClients Portal (including the core-specific guides listed in the steps above)
• Compliance & Due Diligence FAQ
• Digital Banking Meetup on May 9
  See resources from the latest meetup, featuring a live demo of Jack Henry Rapid Transfers + an important industry update from Lee Wetherington:
• Meetup recording
• Meetup slide deck
• Digital Banking Meetup on April 11
  View resources from the Special Moov Edition meetup with Ben Metz and Wade Arnold:
• Meetup recording
• Meetup FAQs on Jack Henry Rapid Transfers

Stay ahead by completing your Moov onboarding today - so you’re ready the moment Jack Henry Rapid Transfers goes live! If you have additional questions or need help, please contact our support team.

Reminder to set up your employee data permissions

If your institution limits employee visibility of other employees in Banno People, hopefully you saw that the new View employee data permission was rolled out last month. You can see this permission within Users & Groups along with the other People permissions.

The legacy permission will be honored until June 30, 2025, which will be here before we know it, so ensure that your employees who need to view other employees' info have this new permission.

Note: After June 30, users with only the legacy permission may not be able to view other employees' data.

Pro tip: If you don’t have the list of users who need this permission handy, head to Banno Reports, request the Permissions report, and within the CSV file check out the “View employee data (legacy)” column to know who currently has the permission. This will make it easy to grant the new permission to those same users.

Reduced high risk friction for users with FIDO tokens or Passkeys

For those of you taking advantage of the high risk blocking features we’ve had in place for a few months,we’re rolling out a new feature that we think will reduce friction for your more security-conscious accountholders. If you hear regularly from accountholders who clear cookies or use private browsers, this may be a way you can guide them to adopt safer practices and keep your institution safe by ensuring that this healthy friction remains enabled.

Once this has rolled out, when accountholders register a new device using the same FIDO token or Passkey that they use on an existing, unblocked device, the new device will be automatically unblocked from performing high risk actions. When this occurs, an activity event is published, so you can audit effectively.

With a little of your guidance, this update can help those accountholders mentioned above to reduce their own friction by adopting these more-secure, inherently phishing-resistant methods. This feature affects all blocking modes and will begin working within the next few days. There's no support case nor contract required.

Finally, we just want to mention that beta testing for anchor device verification is wrapping up, and that will be rolling out to everyone very soon. More to come on that!

Account details configuration

Soon, all Banno customers will gain the ability to customize existing account details in Banno People. This new feature lets you configure and rename fields for each account type, giving you complete control over what accountholders see. The configuration page will be available soon, and changes won't go live until your institution enables the feature, allowing you to prepare your settings in advance.

User type labeling poll results

After extending our User type labeling poll last month, we have received many more responses and have now landed on the following go-forward labels:

• Consumer = Non-commercial customers or members.
• Business = Commercial customers or members.
• Households = Groups of customers or members.

Next up, we will begin consistently using the terms above for in-app UI labels and messaging for the Banno Digital Platform — starting with net-new projects and, over time, working to update previously released UI labels and messaging.

Note: This article does not apply to JHA Treasury Management™.

Though this process will take time, we are commited to establishing consistency across the board.

🎗️Forget-me-nots🎗️

We have a handful of important reminders for you this month.

Upcoming events

Register now for these upcoming virtual meetups:

• Digital Toolkit Meetup: Tues., June 10, 2025 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., June 13, 2025 at 11:00 a.m. CT
• Digital Security Meetup: Wed., August 13, 2025 at 3:00 p.m. CT

You can also join one of our upcoming forums: Cybersecurity & Fraud + Digital Banking Forums

Finally, as described in the "ISO 20022" article in this Statement, you don't want to miss the JH Digital ISO 20022 webinar on Wednesday, July 2, from 10:30 - 11:30 a.m. CT.

Android Health Apps Declaration

As you read in the April Statement, your Android Developer admin needs to complete the Health Apps Declaration (via the Android Play Console) to ensure that we can publish new versions of the Banno Mobile app on your behalf. While the title 'Health Apps Declaration' may seem counterintuitive, completing the form is required by Android. Please see last month's announcement for details and instructions.

Toolkit Corner: Authentication Framework concepts

We've tidied up our OAuth and OpenID Connect documentation to get you to the good stuff faster.

For the foundational concepts that apply across the board for Jack Henry’s APIs, head over to https://jackhenry.dev/authentication-framework/concepts/.

When you're ready to see how the Banno Digital Toolkit specifically implements those ideas, you'll find all the implementation details at https://jackhenry.dev/open-api-docs/authentication-framework/getting-started/.

Less searching, more building!

ISO 20022

As we work on wrapping up development on the upcoming Federal Reserve ISO 20022 compliance changes, we will be starting beta testing with some of our financial institutions across all cores. We want to ensure the new system functions correctly and seamlessly with your operations when the full compliance changes take effect. We are committed to providing a smooth transition and appreciate your partnership as we prepare for these important updates.

Upcoming ISO 20022 webinar

To hear the latest details on our ISO 20022 work first hand, join our Banno Business, Treasury Management, and NetTeller Cash Management™ product teams for the JH Digital ISO 20022 webinar on Wednesday, July 2, from 10:30 - 11:30 a.m. CT. If possible, we recommend connecting with your colleagues for a "watch party," as capacity for the webinar is limited to 1,000 attendees.

Additional ISO 20022 resources

If your financial instution is on SilverLake, CIF 20/20, or Symitar, please visit the ISO 20022 Resource Center on the ForClients Portal for additional details about ISO 20022.

ACH Notification of Change and ACH Return Notices

Two new ACH notifications are now available for Treasury Management! ACH NOC and Return notifications are now ready for your bank to enable via Treasury Management Back Office.

Once enabled, your entitled users can enroll in the methods you’ve made available. You can learn more about this impactful enhancement here on the ForClients Portal.

View-only access for Treasury Management Super Users

Gone are the days of having to toggle a Treasury Management user from a super user to a regular user just to see what they have access to!

Available now (as of May 20), bank administrators and Company admins can see everything the super user has access to without having to remove that setting. New icons and messages have replaced the Super User notation that previously displayed on each entitlement section, as your admins likely noticed. Read more about this change on the ForClients Portal.

Stop Payments in Treasury Mobile Experience

The ability to place a stop payment on a specific check or range of checks will soon be available in the mobile experience!

We’ll communicate via SLA when this feature is released. This enhancement will also allow for mobile approvals of stop payments using the Approvals widget, as well as the ability to search for stop payments using the advanced filtering options.

EDI transaction details in Banno

Get ready to see EDI (Electronic Data Interchange) transaction details right in Banno. We're excited to announce that we're starting to beta test this highly anticipated feature, and we expect to make it available on CIF 20/20 and SilverLake in the near future!

If your bank currently uses our EDI transaction details feature in NetTeller, your business users will seamlessly experience these same details in Banno Online and Mobile (once released). For any transaction with available EDI data, we'll display a clear indicator on the transaction list, allowing users to easily open the transaction details and download the EDI details file. Plus, we're enhancing the search feature in Banno so that users can quickly filter their searches to pinpoint transactions that contain EDI data.

Note: While this feature is designed with Banno Business users in mind, the functionality will also be available for any retail accounts that return EDI transaction details from the CIF 20/20 and SilverLake cores.

Delayed FDIC display compliance

With summer nearly in full swing, we want to take a moment and remind our bank customers of the decision by the Federal Deposit Insurance Corporation (FDIC) to delay the compliance date for "requirements related to the display of the FDIC's official sign on insured depository institutions' (IDIs) digital channels" to March 1, 2026 with "plans to use the additional time to propose adjustments to the regulation," as stated in the FDIC Board of Directors Approves Delay of Compliance Date For Certain Provisions in Sign and Advertising Rule press release.

Given the FDIC's potential to propose additional adjustments to the regulations, we will not be releasing any of the related display updates until further guidance is provided — at which point we will communicate roll out plans here in the Statement.

Documentation updates

This month, we made a handful of notable usability improvements to the Knowledge Base. You'll notice that a number of reveal sections (the expandable dropdowns) for content have been removed throughout the site. We've moved this information into separate pages and/or into unified FAQs at the bottom of each page. Then, we opened up the remaining sections to improve navigability, searchability, and page flow.

We also added callout notices to several features to better connect those features with their relevant cores and products. Finally, we enhanced our responsive designs, making the Knowledge Base more readable on mobile devices.

Make sure you catch the latest documentation updates our Knowledge Base as well:

• ACH guide This doc now includes additional guidance for setting up an ACH company.
• Moov Compliance & Due Diligence FAQ: This FAQ has been updated with a wealth of new information about our upcoming Moov offerings.
• Moov landing page: Our Moov feature docs have new full FAQ pages, with additional information about all upcoming feature offerings.
• High-risk actions: The high-risk actions index now includes recently implemented actions.
• Platform Status: This article now includes more information about status.banno.com and more clarity on the various statuses.

Important reminder
Visit Help Center for how-to guides on all Jack Henry products.