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March 2024

Partnership update • Banno Mobile™ updates • Treasury Management updates • Banno Business™ updates • Plus more

Springtime surprises

Hey there, folks! We hope your spring is in full bloom and that you're as thrilled as we are that winter's finally behind us. Seriously, who isn't excited for warmer days and longer evenings!?

And guess what? We've got something special brewing for you at the end of this month's 🌈 rainbow: a pot o' goodies! Our digital teams have been putting in some serious hustle, and we can't wait to spill the beans. So stick around for a goodie-packed statement!

Screenshot of treasury management company user search feature.
Heads up • Parter Update

Stripe integration

We're over the moon to introduce our newest integration partner: Stripe, a leading data aggregator and payment service provider.

Our partnership with Stripe will empower your accountholders to use their favorite fintech apps to connect to their accounts at your financial institution. We're rolling up our sleeves and ready to dive headfirst into making this integration a reality.

While we don't currently have any release timelines to share, you can bet you'll be the first to know once we do!

Heads up • Update

Privacy policies and the Google Play Store

In January 2024, we communicated that Google would be strengthening their privacy policy requirements for financial apps with a completion date of March 31, 2024.

Since then, many financial institutions submitted their privacy policy links for our review and our mobile deployment team has been working closely with Google on determining what digital privacy policies would most likely pass their criteria. We want to share that input (below) from Google with you, since these new requirements will now be enforced.

Privacy policy feedback from Google

Based on the review feedback that Google provided regarding a number of updated privacy policies our customers have submitted, please be aware that your digital privacy policy must clearly communicate the following within your website:

  • Types of data collected: Transparently list the types of personal information your app collects (e.g., name, address, financial data, device identifiers, location, etc.).
  • Purpose of data collected: Explain how the collected data is used to provide and improve app functionality, personalization, marketing, or for other purposes.
  • Data sharing: Specify if and with whom the collected data is shared - including Jack Henry (e.g., third-party service providers, affiliates, etc.).
  • User choices: Outline the options users have for controlling their data, including access, correction, deletion, or opting out of certain data uses.
  • Security measures: Describe the steps taken to protect collected user data.
  • Posted within your website: Privacy policies posted exclusively within a PDF may result in rejection from Google.

When writing your privacy policy, here are some helpful tips to remember:

  • Use plain language: Ditch the legal jargon and write in clear, everyday language that your average user can understand.
  • Keep it concise: Focus on the essential points that users need to know. Avoid overly lengthy, complicated explanations.
  • Don't hide anything: Be upfront about data collection and practices, even if they may seem sensitive.

Still need help? The Banno Support team is no substitute for a good legal team. 😉 Additionally, you can refer back to the Google Play Developer Policy Center for specific requirements. As a reminder, failure to comply may result in future app rejections.

Heads up • Digital Banking Platform™ reminders


Here are a few things to remember this month.

Jack Henry Resource Center for Treasury Management

Looking for ways to educate your customers and promote Treasury Management? Don’t forget about the Jack Henry Resource Center!

Whether you want to reach users by email, print, social, online, or all of the above, the JH Resource Center makes it easier to create customized marketing materials that resonate with your audience. Visit the Resource Center now to see how quickly you can launch campaigns on Positive Pay (ACH and Check), Account Recon, Information Reporting, and more!

Upcoming events

Save your seat now for these upcoming events:

Heads up • Banno Digital Toolkit™

Toolkit corner: Updated guide on accessing the Digital Toolkit

Some of you have let us know that you’re unsure what’s involved in signing up for API credentials on JackHenry.Dev. That sign-up button is tantalizing yet also mysterious. Don't worry; it's safe to click!

Ready to get your hands on the Digital Toolkit and start building? This updated guide and accompanying video will light the way: Accessing the Digital Toolkit.

Heads up • Banno Mobile™

Minimum app version support

On March 19, we updated the minimum Banno Mobile app that we support to version to 3.7 for both Android and iOS. As we shared in the SLA communication, this ensures all end users are protected by the latest security enhancements.

Users who are have not upgraded beyond version 3.6 will be prompted to visit their App Store and download the latest version. If users cannot update to a supported app version due to device operating system limitations, they can still utilize a mobile browser session to access their online banking.

As always, we publish our latest browser support and operating system details on

Coming soon • Banno Mobile™

Digital Card Issuance and Provisioning for Visa cardholders

The wait is almost over for our bank and credit unions who are JHA Card Processing Solutions™ customers and Visa cardholders! We're thrilled to announce that the much-anticipated JH Digital Card Issuance and Provisioning solution is almost ready for you. Yes, you read that correctly.

With this game-changing feature, your users can seamlessly add cards to their digital wallets right from within your financial institution’s banking app. Say goodbye to the hassle and hello to convenience! Plus, it's not just about making life easier; it's about boosting customer experience, ramping up transaction volume, and gaining that competitive edge! 😉

To get contracted, drop our sales team a line at Remember that we're just getting started, so keep an eye out as our future statements will be packed with more information.

Screenshot of treasury management company user search feature.
New Feature • Treasury Management

Company user search in Treasury Management Back Office

Your staff probably already noticed that we rolled out a cool Treasury Management enhancement in early March! Now, in our Back Office for Treasury Management, there's an awesome new feature called Company User Search.

This addition provides yet another search option in Back Office. Along with the existing Company Search and Alternate Search options, you can now search for users without having to navigate to the Company first. Search options include Name, Digital ID, and TM User ID. So, what are you waiting for? Dive in!

New Feature for Banno Business™ • Banno Mobile™

Edit & delete wires on mobile

Have you ever created a wire but need to make revisions before sending it out? We’re excited to share that whether your financial institution is a bank or a credit union, we've got you covered!

When Banno Mobile 3.11 hits the app stores next week (targeting April 8), your business users will have the convenient option to edit wires — from anywhere — with the Banno Mobile app. There is no additional institution-level configuration nor support ticket required for this feature; once they've upgraded to version 3.11, any business user who has been granted rights to edit wires will be able to make edits on the go.

Heads up • Digital Banking Platform™ Knowledge Base

Documentation updates

We have quite a few new and updated docs in our Product collateral section to share this month:

  • Technical Architecture: Don't miss the important updates we've made to this documentation since migrating the Banno Digital Platform™ over to GCP (Google Cloud Platform).
  • Jack Henry Digital Add-ons: Take a look at all our available add-ons that can help serve your accountholders.
  • Banno Security Overview: Ensure that you're staying up to date on how our Digital Banking Platform helps your financial institution more effectively mitigate fraud — even before it occurs.

Reminder: If you haven't had the pleasure yet, check out the new Help Center for how-to guides on all Jack Henry products.

If you have questions about anything you have read here, please contact Support.

Release notes are posted in the For Clients portal in advance of mobile releases and contain a rollup of all client-side changes made to Banno within the period.



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