Digital Banking Platform
Banno Mobile and Online™
Connected to Jack Henry Banking® and Symitar® cores for lightning fast data retrieval.
Native apps for iOS and Android
Truly native apps providing a superior experience on phones and tablets. Minimum versions are iOS 10 and 4.1x (API level 16).
Banno Mobile only
Progressive web app (PWA)
Banno Online only
Convenient, secure access
Use 2FA, fingerprint authentication, FaceID, or a 4-digit passcode to quickly, securely access the app.
Banno Mobile only
Customer configurable dashboard
Easy to organize cards, account nicknames, and account display order allow you to decide how to sort and view your most important information.
Chat securely with your institution's support team to get the answers you need.
Allow third parties to authenticate with Banno, giving you a new way to add functionality to your user’s Banno experience.
Easily switch between signed-in profiles and get full access to all mobile features for each of your accounts.
Banno Mobile only
Account holders can quickly and securely self-serve to get digital access to their accounts. Add age restrictions to prevent young users from enrolling.
Sometimes users forget their username or password. Self-service account recovery gets them back in safely.
View balances & account statuses
Balance and summary information for DDA/share, credit and loan accounts.
Search, print, and export transactions
Fluid search that filters transactions as the user types. Filter and search additionally by tag, ranges, transaction types and account. Export transaction data for a range of dates in a variety of formats.
Add tags, notes and images to give transactions more context. View check images as well.
Effortlessly initiate one-time, future dated or repeating transfers.
Set up external transfer accounts with micro-deposit verification. Inbound and outbound transfers can be one-time, future dated or repeating.
Transfer funds to another member of the credit union.
Through our integration with iPay, users can add the bills or people they want to pay and send funds. Users can also schedule recurring payments and send overnight or second day payments.
Deposit a check
Through integrations with EPS Remote Deposit Anywhere, Vertifi, Bluepoint or Digiliti Money, users can deposit checks from their device.
Banno Mobile only
View check images
View check images from in-branch, ATM or RDC deposits
Alerts and push messages
Push notifications for low-balances, deposits, payments and marketing messages you send to your users allow you to link directly where needed.
Easily administer your business account with JHA Cash Management integration and ACH/ wire management.
Quickly suspend a card or report it lost or stolen. Re-order an expired card and activate it when it arrives.
Branch and ATM locations
Provide your branch and ATM locations so users can find you on the map.
Banno Mobile only
Contact info and support
Provide contact information and list support hours so users know where and when to find you.
Export transaction data for a range of dates in a variety of formats.
Banno Online only
Provide access to statements, tax documents, notices, and other documents from ESI, 4|Sight, and InfoImage.
Integrations with Meridian Link, SymApp and others provide ways for users to open new accounts.
Personal finance tools
Through an integration with Geezeo’s personal financial management tools, users can see transaction categorization, budgeting, alerts, cash flow calendars, and data aggregation tools that let them better manage their financial health holistically.
A secure, asynchronous, personal chat system users will find welcoming and familiar.
Organize support cases by assignment and automatic status updates so you know that each user is being supported.
Set your hours of operation and holiday hours with messaging to let your users know when they can expect a response.
Utilize photo and file attachments to provide more context to your support conversations.
Create and use custom saved replies to more efficiently answer common support questions.
Receive and send branded email notifications for new and unread support notifications.
User profile details
Displays information directly from your core including name, address, phone, username, email, SSN, birthday, age and demographics.
User profile photo
View user photos provides an opportunity for a more personal support experience.
View a complete list of transactions across the user’s accounts including transfers and payments.
Search through a user’s transactions by dollar amount, merchant name or account.
View all the details pertaining to a user’s accounts including account name, account number, balance, credit card and loan details.
See all the actions a user has taken. Includes detailed event logging that can be exported to a CSV file.
See all the notifications (alerts and messages) that have been sent to your users.
Manage a user’s permissions with controls for remote deposit capture, bill pay, card management, transfers and devices.
Search for a user by name, email, username or NetTeller® Online Banking™ ID.
Create and schedule in-app messages to be sent to all users. Messages can include text, images and links while being sent via push notification.
Remote deposit capture requests
Manage access to remote deposit capture by approving users who have requested the feature in app.
App usage report
Easily understand active users, total users, new signups, retention and average logins by time of day.
Bill pay report
Get details including amount of money moved, number of active users, average payment amount, average amount per day and average amount per user.
See data about money moved, number of active users, average transfer amount, average amount per day and average amount per user.
Remote deposit capture report
Insights about amount of money deposited, number of active users, percentage of total users enrolled, average deposit amount, average amount per day and average amount per active user.
Keep track of all the enrollment attempts and those that made it through the enrollment process.
Export a CSV list of user information for each report type.
Groups are the categories you use to determine which employees have access to features, applications and various permissions inside Banno.
Shows the employees you’ve added to Banno along with the groups they belong to.
Easily give employees access to Banno by sending them an email invite.
Add and edit images
Place images on your site and edit them to fit exactly where you need.
Add or remove links
Hyperlink your text and images so getting around your site is easy and convenient for your users.
Upload assets to use on your website and apply labels to make them easy to find later.
View the changes made to your website and see who is making them.
Create new pages
Keep control of the content on your site and add pages whenever you need to.
Insert and edit tables
Use our table editor to manage the tables on your website.
Integrate ATM and branch locations
With our interactive maps you can make sure your users can find where you are and where they can access their money with your ATMs.
Allow certain users to be able to edit your content and require others to approve the changes before changes go live.
Retrieve, manage and export forms
Keep track of the forms you collect from your website and archive them when you’re done. You can also export them to a PDF, Excel or CSV file.
Make changes to your site even if you aren’t ready to publish them and schedule the changes to go live at a later date.
Treasury management and dynamic rates
Keep your rates up to date in one place in our CMS and use our dynamic links to put them on your site in multiple places that will update automatically whenever your rates change.
Our WYSIWYG (what you see is what you get) editor makes it easy for anyone to update the content on your website.
Review the performance of all your ads to see what’s working and hide the ads that are not.
Using tags with your ads will control where they automatically get placed into your content.
Know the success of your ads with stats like goal pageviews, first-time visitors, returning visitors, click-through rate and best performing ads.
Know if you users are visiting your website from desktop, tablet or mobile devices.
Keep your ads organized in campaigns for an additional layer of statistics and categorization.
Create your own custom reports and export them to a CSV file.
Online banking username association
Once a user logs into your online banking site we’ll associate that username with their browsing habits so you can have a better understanding of who they are and what products they’re interested in.
Know that every link on your site will successfully lead your users to where they want to go.
Changes in content
Monitor will watch over the content on your website to make sure no unauthorized changes have occurred.
Check DNS and SSL
Monitor will make sure you never have expired certificates or unwanted changes to your DNS records or SSL certificates.
Get alerts when Monitor finds a problem with your site and receive reports as often as you’d like.
If you ever need to make certain changes to your site that would trigger an alert you can schedule a maintenance event to avoid false alarms.
Monitor will watch over your site for malware or links to phishing scams.
View and browse your website from any point in time that a scan was run in the past.