February 2025
As February comes to a close, spring is right around the corner — bringing longer days, warmer breezes, and a fresh start. It’s the time of year when everything picks up momentum, and our product teams are no exception! We’ve been hard at work delivering a wave of new Banno Business features. Plus, you'll want to see the fresh updates on security enhancements budding on the horizon. There’s plenty to read this month, so let’s dive in!
We are thrilled to announce the next step in our partnership with Moov to bring you Jack Henry Rapid Transfers! As one of the first institutions to onboard, you’ll gain early access to near-instant, secure money movement for your end users.
We’ll be sending your team leaders an email with everything you need to prepare for onboarding. This will include:
By onboarding early, you’ll be ahead of the curve in offering your end users fast, reliable, and secure payments through Jack Henry Rapid Transfers. This means:
As one of the first to onboard, you’ll get a jumpstart on allowing your end-users near-instant, secure, money movement through Jack Henry Rapid Transfers. Should you have any trouble getting prepped for onboarding (after reading the details we will email soon), please contact Support so we can help get you squared away.
Federal Reserve Financial Services (FRFS) has decided to reschedule the Fedwire Funds Service ISO 20022 implementation from March 10 to July 14, 2025. This will provide financial institutions and vendors who are not ready additional time to better prepare for the transition to the new ISO 20022 format.” You can read more about the update on the Federal Reserve website.
The FAIM wires format will continue to be available until the new ISO 20022 implementation date in July. We will continue to post updates to the ISO 20022 Resource Center on the For Clients Portal. Here you’ll find information for all cores and areas of Jack Henry Digital Banking.
In the meantime, we have added a print/download option to all templates. You can read more about this in our January Statement. While the option to save templates is available, please make sure you are communicating with your end users that the option for templates is there if they need it — as come Jul 14, 2025, all current FAIM wires will no longer be available.
If you were unable to make the Banno Business ISO webinar on February 5, you can view the recording on the For Clients Portal > ISO 20022 Resource Center > Banno Business. There, you can also find common FAQs that we received during the webinar.
Your business users will be glad to know that we've released five additional features this month! Each of the features described below are available now to our banks on SilverLake and CIF 20/20, and no additional contract or support ticket is required.
Creating and managing recurring wires in the Banno Mobile app is here! After updating to Mobile version 3.20, authorized business users can set up wires on the go to transmit at a regular cadence, freeing up valuable time to focus on their other priorities.
Note that using this feature requires multiple permissions:
We're excited to announce that correcting positive pay exceptions is a whole lot simpler now! When business users encounter discrepancies, now they can request corrections from your financial institution through Banno Online. Correction requests can be attached directly to a conversation with your representatives, providing clear communication and a valuable audit trail.
Remember, we're also working to add this capability to Banno Mobile.
This new Positive Pay feature lets your business users quickly approve or reject multiple payment exceptions at once, saving them time and reducing the risk of fraud. By automating the review of routine exceptions, business users can focus on any exceptions that require closer scrutiny.
This feature is currently only available in Banno Online; however, business users will soon be able to batch decisions from any mobile device as well.
We understand that many small businesses need to export information from third-party software so that they can easily create batches for payroll and/or accounts payable. Therefore, we’ve added a new way for your business organizations to populate recipients to an ACH batch. During the creation or editing process, authorized business users can now populate ACH batch recipients by importing data from either a CSV or TXT file.
This functionality, which requires permissions to create a batch or to edit a batch, also lets business users create and save one import format for each of the following:
Now your business users with the View batch permission can download an existing batch in either PDF or Nacha file format. Note that downloading the batch as a PDF (rather than Nacha file) also lets them sort by a specific recipient field.
Your business members have been able to duplicate an active batch for quite a while, but they haven't been able to work with a historical batch — until now.
Today, when an authorized business member selects a batch that's listed on the History tab, they can click the Duplicate option, which will create an exact copy of the batch. They will then get prompted to enter a new name for the duplicated batch and, if wanted, can zero out the amounts for all recipients. After refreshing, they and other authorized members will see newly created batch displayed in the Active batch list.
Other than permission to create a batch, there are no additional requirements or support ticket necessary for this feature.
Whether your financial institution is a credit union or a bank, your business admins will soon be able to change the names of their accounts in Banno. This feature will look and feel the same as the feature that allows your retail users to change their account names.
We will capture a history event for this action in Banno People, so authorized employees from your financial institution be able to see two important details — who changed the account name and what the name was before the change. This feature will live behind the same institution ability that is used for retail users, and we will communicate additional details, including any enablement prep required, before releasing this feature.
Great news for our Banno Business customers on SilverLake and CIF 20/20. EDI (Electronic Data Interchange) transaction details will soon be available to business users on Banno! If you are currently using our EDI transaction details feature in NetTeller, we’re making these same details available in Banno Business.
For any transaction that has EDI data available, we will display an indicator on the transaction list, so your business users can drill into the transaction details and download the EDI details file. We are also updating the search feature in Banno, so business users can filter their search to return only transactions that contain EDI data.
This feature will be available to customers contracted for EDI, so contact our Sales team at digitalexperience@jackhenry.com to make sure that you're ready to roll! And, of course, stay tuned to upcoming statements for any necessary updates as we get closer to rollout.
After releasing the Enhanced Default 2FA functionality for all financial institutions in early February, we began migrating the delivery of 2FA codes from a third-party integration to Jack Henry’s Enterprise Notification System (ENS). We kicked off this migration on February 13, 2025 and completed the rollout on February 26.
This change allows your users to receive 2FA notifications through a single, dedicated phone number for your financial institution. This change also opens the door for exciting new features down the road, such as branded RCS messaging, which we couldn't have offered through the third-party provider.
While this migration was complex, our engineers worked hard to avoid any surprise road bumps for your end users or internal team. After dedicating several days to monitor the deployment and ensure service reliability for all users during this timeframe, our Engineering & Support teams are confident the cutover was completed successfully.
Don't miss our next round of virtual meetups:
Looking for details on our upcoming forums? Here you go: Cybersecurity & Fraud + Digital Banking Forums
As you'll recall from the January Statement and February Digital Banking Meetup, our friends at Array are working hard to benefit financial institutions interested in offering consumers new financial health tools and non-interest income opportunities!
To learn more, don't miss the final instance of the MyFinancialHealth webinar on Wednesday, March 5 at 2:30 p.m. CT. Need to get familiar with the onboarding process? Check out the details from Array.
As previously communicated, phone core validation is not supported as a part of the Default 2FA delivery. As part of this migration, we enabled email verification for initial enrollment for customers who previously had phone core validation. Your authorized personnel can turn this on/off at both the institution and user level.
The Developer Relations team has published a new guide to help developers understand how they can retrieve check images and user-uploaded images from a transaction.
The steps are similar, but also different in meaningful ways.
This guide acts as a recipe for developers looking to perform this specific task.
For those of you watching the coming FDIC compliance date, which was previously set for May 1, 2025, rest assured that we're watching it very closely as well. Like you, on March 3, we read the FDIC Board of Directors Approves Delay of Compliance Date For Certain Provisions in Sign and Advertising Rule press release, which states that the FDIC has delayed the compliance date for "requirements related to the display of the FDIC's official sign on insured depository institutions' (IDIs) digital channels" to March 1, 2026, and "plans to use the additional time to propose adjustments to the regulation."
In light of this delay and the FDIC's plan to propose adjustments to the regulations, we will also evaulate our approach — including the now-stricken rollout plans we had published here in the February Statement before learning of the delayed compliance date.
Please stay tuned to future editions of the Statement, as we will include additional FDIC compliance updates as we solidify new plans.
We’ve talked about it quite a bit, and it’s almost here! Anchor device verification is coming very soon, allowing you to continue finding the balance of accountholder friction and fraud prevention that's right for your institution.
When this feature becomes available in, your employees with the Manage security settings permission in People* will be able to select yet another option on the High risk action blocking screen.
When selected, the new setting for allowing anchor device unblocking will ensure that net-new users enrolling with their first device are not blocked (much like the Waitlist setting), but all other users will be blocked from enrolling new devices. The kicker, of course, is that the end users with an anchor device available (i.e., the majority, most likely) will be able to unblock their own device!
*If working in the Identity App, your employees with the Edit security settings permission will see the new option in the High risk actions on new device section of the Settings screen.
The process of unblocking their own device will vary slightly depending on the end user's verification method and type of anchor device, but we’ve designed this with the goal of ensuring both devices are physically located in the same place.
We will start our closed beta testing with Mobile version 3.21 and will be in touch soon with more information on the broader, post-beta rollout plan. As you may recall from the January Statement, this feature will be available to all financial institutions — no additional contract or support ticket is required.
Get ready for an exciting update for our business customers! Beginning in March, you’ll have the ability to integrate your custom Digital Terms of Use for Business directly into Banno People. This enhancement allows your Banno Business users to easily view and accept these terms across Android, iOS, and online platforms.
This change brings clearer terms, streamlined onboarding, and a more tailored experience for your business users — without adding complexity for you. It’s another step in our mission to help you conduct business on your own terms!
As noted in the most-recent Digital Banking Platform release notes (available on the here, on For Clients portal), the usage statistics displayed on the Dashboard screen have been updated and now reflect your accountholders’ use of the Banno Platform that allow automated utilization (without authenticating on a per-use basis).
For more details on usage stats, check out the newly updated Engagement and Exports docs on the Knowledge Base.
The third-party provider supporting Authy is phasing out the platform, requiring us to transition users to alternative two-factor authentication (2FA) methods. Therefore, on February 10, 2025, we stopped displaying Authy among the options that end users can select as a 2FA method on the 2-step verification screen.
To minimize impact on both your staff and your accountholders, we will continue supporting previously established Authy enrollments (before the February 10 cutover) as well as the use of Authy for International phone numbers. Behind the scenes, we will soon begin migrating these previously established Authy enrollments to our one-time passcode (OTP) solution (Voice or Text).
Important!
While the timeline for completing this migration is still to be determined, it is important to understand that in the near future your affected end users will receive their passcodes from a new short-code rather than the Authy app. We recommend letting end users know that they will start seeing related messages soon — e.g., “Verification code has been sent to your phone number.”
For a deeper understanding of this transition away from Authy and how it affects the user experience, please see our extensive Security enhancements FAQ on the Knowledge Base and scroll to the "transition from Authy" section of the doc.
The new Identity App is now available for all financial institutions. Your authorized personnel can now use the application to view and manage the security settings related to an end-user’s identity, including profile data, 2-step verification methods (i.e., 2FA), Passkeys, password resets, and device management — all of which were previously completed solely in the Banno People User Settings page.
Financial institution employees belonging to a group with the global Edit security settings and Edit user profile permissions for Identity App can update and manage your institution settings and user-level overrides related to identity and security settings. As a reminder, security settings can be managed in both People and Identity App for Banno + Unified Identity Service users.
Remember, the use of Identity App is optional for Banno-only users; however, on the Security tab of an end user's profile in People, your authorized employees will currently see a blue banner with a link to Identity App, as these settings will eventually be moved to this location for the long-term.
To give your authorized administrators more granular control over the security settings your employees can update via Identity App, we're currently working to add an Edit User Security Settings permission to the Identity section of group permissions. This end-user-level setting will mirror the Manage Security Settings permission in People, establishing access-control parity between the two environments.
Be on the lookout for an SLA announcing the release of the new permission and a link to its documentation, as we plan to get this in your hands as soon as possible!
You can read more about Identity App and Permissions on our Knowledge Base!
Soon, when end users with Treasury Management and Unified Identity Service need to reset their password, they'll experience a more intuitive process.
After successfully completing a password reset that they originated in Treasury, end users are currently taken to their user profile in Banno Online, rather than returned to the Treasury login screen. This user experience (UX) can certainly be improved. For starters, we're working to implement a new prompt that will, instead, guide the end user back to the login screen.
Whether they initiate the process in Banno Online or Treasury Managment, after completing the steps to reset their password, end users will soon see a success message — seen above — instructing them to return to their login screen, where they can enter their new credentials to open the app they initially intended to open.
Please stay tuned to upcoming statements for updates, as we get closer to releasing this improved flow. In the meantime, learn more about Unified Identity Service on the Knowledge Base.
As part of our continual work to refine the concept of a unified identity across Digital products, we will be adding Change recovery email, Change recovery phone, and View ID name fields to the user profile > Settings > Security screen on Banno Mobile and Banno Online, as seen in the image above. These new fields will give your end users more ways to self-serve and let them easily manage their own security and identity-related settings.
Going forward, this Security screen can be considered the end user's "identity profile." This includes end users whose financial institutions have Unified Identity Service but do not yet leverage the Banno Platform; these end users can access the same Security screen and the new fields, but they will not see the user profile or Settings screen that's available in Banno.
Stay tuned for additional identity profile enhancements as we continue exploring ways to expand Unified Identity Service functionality.
Don't miss the latest and greatest from the Jack Henry Knowledge Base:
Important reminder: Visit Help Center for how-to guides on all Jack Henry products.
If you have questions about anything you have read here, please contact Support.
Release notes are posted in the For Clients portal in advance of mobile releases and contain a rollup of all client-side changes made to Banno within the period.
Want to stay in the know about the latest features and enhancements we’re making to the Jack Henry Digital Banking Platform? Subscribe below and you’ll receive an email straight to your inbox every month when the Digital Banking Statement hits the press!
SubscribeCheck out the latest news, notes, and project updates in the February edition of the Digital Statement.
As you can tell from this absolutely packed edition of the statement, if January is any indication of what's in store this year, [...]
We’re wrapping up the year with a bundle of exciting updates to bring a little extra cheer to your digital experience [...]
Whether you’re savoring pumpkin pie or planning holiday cheer, we’re here to help you wrap up the season [...]
Whether you’re carving pumpkins or crafting new ideas, we’re here to make the season even better. [...]
Fall is in the air (in most places), and so is our latest product updates! [...]
We have lots of new things on the way, including Account takeover mitigation, make sure to dive in and [...]
Just like the July fireworks, your team at Jack Henry is lighting up every project with brilliance and [...]
Summer is in full swing, and so is your team of partners at Jack Henry[...]
Time to soak up some sun, right after you soak up the latest from Jack Henry Digital! [...]
Let’s talk about what this could look like for your institution.