Embracing the Digital Sun: Transforming banking for a brighter future

The digital banking sector, once characterized by traditional brick-and-mortar operations, now stands at the crossroads of innovation. As the sun shines brightly on customer expectations, demanding seamless, personalized experiences, it’s clear that the time for digital transformation in banking is now.

At Jack Henry we’re excited to continue integrating cutting-edge technologies and user-centric solutions, helping you enhance service offerings, streamline processes, and remain competitive in this rapidly changing landscape. As the digital sun keeps rising, along with an urgency for value, convenience, and security, we look forward to rising to those challenges, and coming up with solutions to help you meet your every need.

Check out what’s on the horizon!

Tim Bryerton
Technical Product Manager

NuDetect Dashboard

As mentioned in our June Statement, through Jack Henry’s partnership with Mastercard NuDetect, the new and improved NuDetect dashboard is now available! Your staff can access it in Banno People starting today.

To learn more about the new features and get a preview of the updated dashboard, we encourage all NuDetect customers to register for our next Mastercard + Banno Monthly Orientation on Friday, August 2 at 1:00 p.m. CT. Unable to attend the orientation? No problem! Visit Mastercard's video library to watch the NuData training videos.

Not yet using NuDetect? Interested in learning more about this powerful fraud prevention tool? Contact our Sales team at digitalexperience@jackhenry.com

Digital Card Issuance and Provisioning for Mastercard

Heads up, Mastercard cardholders! We expect to begin supporting the ability to provision Mastercard debit cards to Apple Wallet and Google Pay in mere months. This convenient option for cardholders will be available to banks for debit cards only with this release. If you've signed a contract for this functionality, we'll reach out once we're ready to get started!

Interested in this feature? Drop our Sales team a line right away to get contracted: digitalexperience@jackhenry.com.

ACH company information display

Have you or your end users ever gotten into a sticky situation when trying to differentiate between ACH companies in ACH User Limits, simply because key pieces of the company information did not display? Guess what… we have a solution coming soon! We will provide all five bits of ACH company information (if available) to you and the business admins.

Stay tuned for more details in our next statement!

New brand protection integrations

We’re excited to announce two new, native integrations with third-party tools built to protect your brand reputation and your end users. The Allure Security and PhishLabs integrations can be enabled for any financial institution that has onboarded with the vendor.

Both of these integrations provide comprehensive brand protection for your financial institution, safeguarding your users against look-alike phishing sites that illegally use your digital assets to trick people into submitting personally identifying information to fraudsters.

Interested in enhancing your brand protection efforts with either integration? First, make sure that you’re contracted and onboarded with either Allure Security* or PhishLabs; you will need to work directly with the third-party vendor, as our Support team does not have access (or information) to help with that separate process. Once you have successfully onboarded with your vendor, simply open a case via the For Clients portal, so we can configure the corresponding Banno integration for your financial institution.

*Great news for Allure Security customers! If you were contracted and onboarded with the vendor before July 1, 2024, then we have already configured and enabled the Banno integration for you!*

🎗️Forget-me-nots

Here are a few things to remember this month.

ACH Positive Pay

As mentioned in the May Statement, ACH Positive Pay is now available for SilverLake banks. This feature empowers business users to easily view and manage ACH exceptions, thereby enhancing transaction security and fraud protection. This feature ensures only authorized payments are processed, providing peace of mind and more control over payment decisions. If you do not have this enabled today, open a case via the For Clients portal to have the entitlement turned on!

Marketing Collateral in the JH Resource Center

Designed to highlight the adoption-driving features that business owners demand, our complimentary Banno Business marketing campaigns are now available for customization on the Jack Henry Resource Center. Additionally, the Resource Center offers Treasury Management (TM) resources, including new collateral for the TM Mobile Experience and Unified Identity Service, to enhance your services. For assistance, contact the Resource Support team at resourcecentersupport@jackhenry.com.

Upcoming events

Save your seat now for these upcoming events:

• Digital Toolkit Meetup: Tuesday, August 13, 2024 at 11:00 a.m. CT
• Digital Banking Meetup: Friday, August 16, 2024 at 11:00 a.m. CT
• Digital Security Meetup: Thursday, August 29, 2024 at 3:00 p.m. CT

Toolkit corner: Claims in the Identity Token

Some of you out there may already know that authenticated identity information about a user is provided to third-party apps via an Identity Token (a concept from the OpenID Connect technology standard).

Naturally, some of you may have follow-up questions, like these:

• How do I request a basic Identity Token?
• How do I add ‘claims’ to the Identity Token?
• Is it true that I can request different ‘claims’ in the Identity Token versus the UserInfo endpoint?

If you have any of those questions, then our guide on Claims in the Identity Token is for you.

Optional user verification for new businesses

We have an exciting new feature for our credit union business customers! In an effort to help reduce the risk of a bad actor making it through the enrollment process, we’ve created a new optional configuration. When enabled, the first administrator of a business will be required to verify their identity using known contact information prior to completing the enrollment process.

Treasury Management Enterprise Workflow

Get ready for a revolution in efficiency! The Treasury Management integration with Enterprise Workflow is coming very soon, and we can't wait for you to experience it. Offering workflow templates for onboarding new businesses is just the beginning.

Say goodbye to hassle and hello to effortless productivity in the Treasury Management Back Office. Stay tuned for some exciting surprises coming your way in the next statement!

Company and user onboarding improvements

We mentioned a couple of new and exciting step-saving buttons in last month’s statement, and the time has come! On Wednesday, August 7, we’ll enable the Submit and add another (user) and the Save and associate another (company) buttons in Treasury Management Back Office.

As a reminder, these buttons will also be available in Channel, but not until a future release.

Treasury Management Mobile Experience enhancements

The new Treasury Management Mobile Experience just keeps getting better!

We're now pulling in your bank's brand by using your existing Treasury Management logos, app icons, and colors! And in August ... in the spirit of channel and device parity, we'll also display any Banner & Modal messages you've configured in Back Office, allowing you to reach your users regardless of how they access Treasury Management!

If you haven't picked a migration date yet, what are you waiting for? Read all about how to bring this superior solution to your users in our How-To Guide!

Power up your PowerOns: Member to Member Transfer PowerOn

We are pleased to introduce a new report available for the Member to Member (M2M) Transfers PowerOn for credit unions. This report offers comprehensive details about completed one-time immediate transfers, as well as future-dated and recurring transfers scheduled by members. Generated by a batch PowerOn in Symitar, you can run the report as needed or schedule it to run on a recurring basis. This report will enhance your visibility into the M2M feature and provide valuable insights into your members' usage.

If you are interested in adding this report or have any questions, please submit a Support case on the For Clients portal.

Documentation updates

Check out our latest and greatest documentation on the Knowledge Base:

• Product Collateral: See the recently updated Banno Alerts document and Banno Payments overview.
• Treasury Management: View the new Enterprise Workflow How-To Guide.
• PowerOns: Dive into our recently updated documentation on available PowerOns.
• External Transfers: Review the latest frequently asked questions (FAQ) for external account transfers.
• Zelle^®: Get up to speed on all the details for sending money with Zelle.
• User Management for credit unions: Read all about user management for credit unions.