Texas autumn is on hold, but our digital updates are here

The Starbucks sirens have notified me that it is now fall … I’m not sure who decided that, but whoever did clearly didn’t inform the Texas heat. Despite my best efforts to summon fall into existence by drinking chai tea lattes, wrapping myself in microfleece blankets, and stocking my bathroom with acorn-scented hand soap, it’s still a cool 90 degrees outside.

And just like Texas temperatures in September, our digital banking updates and improvements don’t let up one bit. So light a pumpkin spice-scented candle, sip on some apple cider—or heck, go for a hay ride—and enjoy all the fun fall activities while catching up on our latest statement. That way, at least one of us can fully experience the true joy of the season.

Emma DeAtley
Product Manager

Prevent high risk actions on new devices

Very soon, we will be rolling out a suite of settings giving you more control over high-risk activities at your financial institution by targeting new devices -the most common factor in account takeover scenarios:

1. Allow high-risk actions - This setting reflects your current state: Users experience high-risk challenges and can complete the action if they pass the challenge.
2. Waitlist new devices - You may be able to leave this setting active: New devices aren’t able to complete high-risk actions during the waitlist period, and the first device registered for a given user isn’t blocked (allowing net-new accountholders to complete necessary actions).
3. Block all high-risk actions - For when you’re experiencing a targeted attack: New devices cannot complete high-risk actions unless verified and unblocked by someone at your financial institution.

Once available, it requires an employee with the Manage security settings permission to modify the settings in Banno People > Settings > Security and to unblock devices within a user profile.

This set of functionality is currently in beta and will be released to all institutions within a few weeks–no support case needed! To learn more about high-risk actions, check out our documentation on the Knowledge Base!

Identity App for financial institutions

We are excited to announce the upcoming launch of the Identity App, a solution designed to enhance the way financial institutions manage digital identities. The Identity App, part of the Unified Identity Service (UIS), aims to provide a secure, user-friendly application for managing consumer users.

Currently, financial institutions are able to manage security settings such as password resets, 2-step verification, passkeys, and devices in People. At roll out, this functionality can be managed in either People or the Identity App. It is important to note, this functionality will eventually be removed from People.

While we don't currently have any release timelines to share just yet— rest assured we will be communicating more details before that change goes into effect. No support case is needed, just keep an eye out for our updates!

Treasury Management Roundtable

Are concerns about revenue growth, new business, or fraud keeping you up at night?

Whether you're considering or already using a treasury solution, join us for an exclusive discussion as four JH Treasury Management banks share how they drive revenue, grow deposits, and combat check and digital fraud. Tune in on Thursday, October 3 at 1:00 p.m. Central.

Make sure to register today!

Recurring wires for Banno Mobile

Get ready to do more wires on the go! We’re bringing your business users the ability to set up and transmit recurring wires from any device with Banno Mobile. Business users will be able to streamline regular outgoing wires from anywhere with the same ease and control they have from their desktop. Make sure to keep your eyes peeled on future statements for more details!

Treasury Management: Copy User

Have a new user with multiple limits to configure? Save time by being a copycat!

With the Copy User feature, you can easily replicate the settings of an existing user, including all preset limits, and apply them to your new user. You can choose to leave these settings as they are or use them as a convenient starting point to make adjustments as needed.

Recurring ACH & Transfers in the Treasury Management Mobile Experience

The ability to view recurring payments for ACH and Transfers is coming soon and will complement the existing view of recurring payments for Wires.

If you’re still using the native app, schedule your migration to the TM Mobile Experience so your customers can benefit from these new enhancements!

🎗️Forget-me-nots

Here are a few things to remember this month.

Jack Henry Developer Conference

We recently announced the first-ever Jack Henry Developer Conference which will take place at the Will Rogers Memorial Auditorium in Fort Worth, Texas on Wednesday, November 20, 2024. Make sure to register today!

Upcoming events

Save your seat now for these upcoming events:

• 2024 Jack Henry Connect: Don't forget to join us on October 7-10 in Phoenix, Arizona
• Digital Toolkit Meetup: Don't forget to join us on Tuesday, October 15, 2024 at 11:00 a.m. CT
• Digital Security Meetup: Don't forget to join us on Wednesday, November 6, 2024 at 3:00 p.m. CT
• Digital Banking Meetup: Don't forget to join us on Friday, November 8, 2024 at 11:00 a.m. CT

Toolkit corner: Digital Toolkit overview video

Heads up! The Developer Relations team has put together a new video that explains, in a nutshell, “what is the Digital Toolkit?”

We know there are still folks out there at credit unions, banks, and fintechs who are either unaware about the existence of the Digital Toolkit or have heard of it but are unfamiliar with its capabilities.

The Digital Toolkit Overview video is a quick and easy way to get up to speed and a good starting point for your journey.

Enhanced Default 2FA methods

We are excited to announce the upcoming release of our enhanced Default Two-Factor Authentication (2FA) methods, designed to provide greater security and flexibility for our financial institutions and their users. As we expand our functionality to meet the needs of both our retail and business users, it is crucial that we offer tailored security measures for different user types, particularly those who may require more stringent security.

In an effort to eliminate confusing, manual configurations, and potential support tickets, we are introducing the concept of Security Levels (pictured above). At roll out, Security Levels will be set to Standard. The institution will then have the control of requiring higher security levels based on user type (retail vs. business). In addition, we are introducing configurable step-up authentication methods for high-risk actions (Passkeys + 2FA OR Passkeys + Password).

As a part of this project, we will be activating all 2FA methods for you. We encourage you to begin testing FIDO keys as soon as possible. To learn more about 2FA methods, passkeys, high-risk actions, and more, check out this Knowledge Base article

View employee data permission

Within the next few weeks, we'll be rolling out the new View employee data permission inside of Users & Groups. Once this permission is available, an authorized admin can create a new group or edit an existing one, assign the View employee data permission (and any others you want the group to have), and then add the appropriate employees whenever necessary. This new permission removes the need to open a support case each time such a change is needed. Keep a lookout for this new permission and the improved control it'll give your teams!

Loan payment breakdown

The wait is over! Loan payment breakdowns is ready to enable for your institution. We're consolidating transaction views of loan payments for those on Silverlake and Symitar cores and are giving your accountholders an clear description of how their payment is broken down. If you're ready to enable this feature, fill out this form and we'll get this feature enabled for you on the date you choose.

FDIC compliance updates

To ensure all of Digital remains compliant with the latest FDIC requirements, we’re actively working with our compliance team to implement the needed changes.

Banno Mobile and Online, Treasury Management, and NetTeller are working toward required signage on login screens, account detail views, transfers for appropriate accounts, and more. Additionally, we’re working to add the necessary verbiage on non-deposit accounts (as defined by the FDIC) as well as configurable speed bumps when navigating to external applications from Banno.

These updates, for all digital products, will not require any support cases, and we’ll be implementing them for all applicable institutions prior to the January 2025 deadline.

New user mapping report

We're happy to share that a new report export is available in Banno Reports to facilitate connecting the information about your users in multiple systems. This report includes any of the following items that are available for your users: username, Netteller ID, Cash Management ID, CIF/member number, Banno GUID, and UIS GUID. Using this export you can connect data between systems that use different identifiers for a user.

Create custom upload formats for Positive Pay

We’re thrilled to announce that soon for Banno Business banks on SilverLake, Banno Business users will be able to create and manage their own Positive Pay upload formats! Your business users will have the option to create delimited or fixed format templates, as well as edit or delete any template in their list. This will give your business users the flexibility to customize their uploads and better streamline their process. No support case will be necessary for this feature.

Documentation updates

• Jack Henry Data Broker: Don't forget to dive into the new Jack Henry Data Broker overview!
• Banno Usage Data: While you're looking into our doc on Data Broker, make sure to check out the new documentation on Banno Usage Data (formerly Advanced Analytics).
• High risk actions: Check out this recently updated article outlining information on new device blocking as part of our effort for Account Takeover mitigation.