Coming soon • Banno Digital Platform™
Banno 2FA code delivery system migrating to ENS in February 2025
As discussed during the December 13 Digital Banking Meetup, Banno will begin sending 2FA codes via our Enterprise Notification System (ENS) in February 2025. This change will have zero impact on the vast majority of end users.
What is ENS?
Designed to send critical notifications and communications seamlessly across an organization, ENS is our contracted platform that ensures the appropriate person or systems receive timely and relevant information about events, updates, or alerts. Such alerts include 2FA codes sent (as SMS text messages) to end users who select Phone/text as their 2FA code delivery method.
Note that ENS is the same reliable system Banno currently uses to send end users certain other notifications, such as account balances, new device registrations, and new payee creations.
What to expect
Today, Banno relies on a third-party integration to send 2FA codes as SMS texts, and we have historically absorbed the associated costs. The migration to ENS will not directly result in additional Banno charges; however, we want to be transparent that you should anticipate an increased volume of SMS texts sent through ENS, and that increased usage will impact your ENS costs.
We understand that, despite our efforts to minimize the lift on your end, this is a significant change that will spark many questions. To provide a more-comprehensive understanding of the migration to ENS, we have prepared an extensive FAQ document, complete with answers to numerous questions submitted during last Friday’s Digital Banking Meetup.
Finally, you will have the chance to ask any further questions during the special-edition Security Meetup with Head of Engineering Chad Killingsworth and Chief Digital & Technology Officer Ben Metz on Friday, January 24, 2025.