Account Detail Configuration
Control and customize the information displayed to accountholders directly on their account details screen.
People Management
Features
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Explore the features that make our digital banking platform stand out.
All Features
Browse every feature available on our digital banking platform.
Account Enrollment
Accountholders can quickly and securely self-serve to get digital access to their accounts.
Accounts & Transactions
Account Exports
Download account activity reports in exportable formats for seamless integration with other account software.
Treasury Management
Account Opening SSOs
Integrations with Meridian Link and SymApp provide ways for users to open new accounts.
Accounts & Transactions
Account Reconciliations
Leverage data directly from SilverLake for efficient account balancing.
Treasury Management
ACH Exceptions
Review and manage potential ACH debits to identify and prevent unauthorized transactions and reduce the risk of fraud.
Treasury Management
ACH NOC & Return Notices
Business users can easily search, print, and export notices, eliminating the need for banks to provide them.
Treasury Management
Activate, Deactivate Pages
Ability to place Banno Marketing ads for all users and targeted segments of users within Banno Online.
Website & Marketing
Activity Reporting
Enable business users to create custom reports with robust filters for analysis of transactions by payment type, including ACH and Wires.
Business
Ad Creation
Ability to place Banno Marketing ads for all users, and targeted segments of users within Banno Online.
Website & Marketing
Ad Stats
Review the performance of all your ads to see what’s working and hide the ads that are not.
Website & Marketing
Ad Tags
Tag your ads to control where they automatically get placed into your content.
Website & Marketing
Add and Edit Images
Place images on your site and edit them to fit exactly where you need.
Website & Marketing
Add Notes to Transactions
Users can provide more context to their transactions with custom notes.
Accounts & Transactions
Add or Remove Links
Hyperlink your text and images so getting around your site is easy and convenient for your users.
Website & Marketing
Add, Edit, and Delete Payees
Users have the ability to add, edit, or delete people that they send money to most frequently.
Payments & Cards
Address Change
When a user updates their address on their Profile, the address can be updated directly on the core without requiring action from your staff.
Customization
Ads for Marketing Websites
Ads built in Banno Marketing™ are available for placement on your website. Your team can utilize the ad builder to create, target, and track response to ad campaigns on your website.
Website & Marketing
Ads in Banno Mobile and Online
Ads built in Banno Marketing℠ are available for Banno Online™️ and Banno Mobile™️. Users can utilize the ad builder to create, target, and track responses to ad campaigns for all of a financial institution's digital users.
Website & Marketing
Ads Library
You can now pick ready-to-go, beautifully designed ads from a curated library that promote a variety of products and services you may offer. This is available to Banno Marketing users at a no-cost option.
Website & Marketing
Advanced Card Controls
Allows users the control to set their own spending limits, receive alerts or block specific transaction types, and prevent fraud on their debit and credit cards.
Payments & Cards
Advanced Guidance for Jack Henry Conversations
Accelerate issue resolution by initiating video calls directly within Conversations, where agents can utilize secure screen sharing and real-time cursor placement to provide high-touch, human support.
New & NoteworthyConversations & Messages
After Hours Message
Set an after hours message to appear when you are unavailable. This helps your users know when they can expect a response and you can provide other opportunities for self-service/help.
Conversations & MessagesBusiness
AI Summaries for Jack Henry Conversations
Provide agents with an instant conversation summary for critical context, drastically cutting down resolution times.
Conversations & MessagesAdd-On
Analytics
Understand the success of your ads with stats like goal pageviews, first-time visitors, returning visitors, click-through rate and best performing ads.
Website & Marketing
Anchor Device Verification
Users can unblock new devices using a trusted anchor device they’ve already logged into.
New & NoteworthySecurity
Approve ACH
Users can easily manage their business payments by reviewing and approving their ACH transfers.
Business
Approve Wires
Manage, view and approve wire transfers above a certain threshold.
Business
Asset Manager
Upload assets to use on your website and apply labels to make them easy to find later.
Website & Marketing
Assign to User
Assign a specific conversation to someone within your support staff.
Conversations & Messages
Attach a Form
Save your users a trip to your branch. Now your support staff can attach and send a fully authenticated form (i.e. change of address) with just a couple of clicks – and it’s just as easy for the customer to fill out and send right back!
Conversations & MessagesBusiness
Attach a Form
Attach and send a fully authenticated form (i.e. change of address) from your support staff to your users through Conversations.
Conversations & Messages
Attach Accounts, Transactions, Files and Photos
Users and support team members can attach accounts, transactions, files or photos to provide more context to support sessions.
Conversations & MessagesBusiness
Attach Accounts, Transactions, Files and Photos
Allow users and support staff to attach accounts, transactions, files, or photos to provide more context to support sessions.
Conversations & Messages
Attach ACH
Business users can attach ACH batches to Conversations, making it easier to provide context for resolving issues and collaborating securely.
Coming SoonBusinessConversations & Messages
Attach Images of Receipts
Users can easily track their expenses and provide images for their record keeping.
Accounts & Transactions
Audience Overview
Know if your users are visiting your website from desktop, tablet or mobile devices.
Website & Marketing
Audit Log of Changes
View a historical audit trail of all actions on a user’s account: authentication and password changes, money movements and other high risk actions, and more.
People Management
Audit Trail
View the changes made to your website and see who is making them.
Website & Marketing
Back-office Management
Create, manage organizations and give entitlements from the back office.
Business
Back-office Reporting
Gain comprehensive insights into your operations with detailed reports on payments, user activity, and transactions.
Treasury Management
Banner and Modal Messages
Effectively communicate important information to users with high-visibility messaging displays.
New & NoteworthyTreasury Management
Banno Language Support
Replaces hardcoded in-app strings based on the user's device settings.
CustomizationAdd-On
Banno Usage Data
Access digital banking analytics about your users to make better informed decisions and unlock insights by inputting the data into your reporting tools of choice.
Data & ReportingAdd-On
Bill Pay Statistics
Quickly see who your most engaged bill pay users are, what the average payment amount is, and how much money is being moved through Bill Pay total.
Data & Reporting
Block High-Risk Actions on New Devices
Restrict newly registered devices from performing high-risk actions on user accounts until they are manually unblocked by authorized employees with granted permissions.
People ManagementSecurity
Block User at Login
Help protect user accounts by preventing unauthorized access during configuration. Set and enforce a score threshold with Mastercard’s NuDetect that will trigger a risk event on suspicious and fraudulent activity right within Banno People's back office.
Security
Branded Email Notifications
Receive email notification for new and unread support conversations.
Conversations & MessagesBusiness
Broken Assets
Make sure your site doesn’t have any missing assets—like images, HTML, CSS, and JavaScript—or broken links.
Website & Marketing
Broken Links
Know that every link on your site will successfully lead your users to where they want to go.
Website & Marketing
Campaigns
Organize your ads in campaigns for an additional layer of statistics and categorization.
Website & Marketing
Card Issuance & Provisioning
Allow users a simple and secure way to automatically add cards to their digital wallet right from your financial institution’s app.
Payments & CardsAdd-On
Card On / Off
Users can temporarily freeze their credit card.
Payments & Cards
Case Management (Routing, Tagging, Reporting)
Create and attach tags to cases for improved case management and reporting.
Conversations & Messages
Cash Flow Summaries
Access Prior Day and Current Day reports to streamline reconciliation and manage liquidity, plus a Summary Report for a clear, comprehensive multi-account view.
Business
CD Renew
Make CD management more convenient by letting members see and act on renewal options for eligible certificates and make transfers at maturity.
Customization
Change Internal Loan Transfer Type
Ability for users to view, create, and revise off-cycle and automatic loan transfers.
Accounts & Transactions
Changes in Content
Banno Monitor™ will watch over the content on your website to make sure no unauthorized changes have occurred.
Website & Marketing
Chat with Teammates
Business users have the ability to chat with their teammates via Conversations for Business.
Business
Check DNS and SSL
Banno Monitor™ will make sure you never have expired certificates or unwanted changes to your DNS records or SSL certificates.
Website & Marketing
Check Exceptions
Quickly and efficiently handle batches of check exceptions, rather than individually approving or rejecting each check. For credit unions, this is managed via SSO with our third-party, ACH Alert.
Business
Check Exceptions
Quickly and efficiently handle batches of check exceptions, rather than individually approving or rejecting each check.
Treasury Management
Child Support Payments
Simplify child support disbursement for your employees by creating automated batches and saving templates for recurring payments.
Treasury Management
Configurable Ad Placement
Gain flexibility by placing ads in specific spots across the accountholder dashboard.
Website & Marketing
Configuration Settings
Define product functionality, process schedules, access controls, and login preferences.
Treasury Management
Configure Dashboard
Set the default order of the cards on a user’s dashboard, and add custom plugin cards.
People Management
Connect External Accounts
Powered by Finicity, users can link to their third-party financial accounts to view their balances and recent transactions right within the Banno app.
Accounts & Transactions
Conversation Status (New, Open, Pending, Closed)
Understand and automatically update a conversation’s status based on what action is needed by whom.
Conversations & Messages
Create & Manage ACH
Initiate, oversee, and ensure the execution of electronic payments or transfers.
BusinessTreasury Management
Create & Manage Companies
Easily create and onboard businesses, add products, configure authentication, and establish billing settings.
Treasury Management
Create & Manage Domestic Wires
Create, manage, and send wires from one bank account to another within the United States.
BusinessTreasury Management
Create & Manage International ACH
Initiate, oversee, and ensure the execution of electronic international payments or transfers.
Treasury Management
Create & Manage International Wires
Create, manage and send wires transmitted outside of the United States via SSO with our third-party partner, Corpay.
BusinessTreasury Management
Create & Manage Loans
Create and schedule loan payments, easily review payment history, and approve or reject any pending loan payments.
Treasury Management
Create & Manage Transfers
Create and schedule one-time and recurring transfers, easily build templates, and approve or reject any pending transfers.
Treasury Management
Create & Manage Users
Search for, manage, and access user profiles and their associated account details with ease.
BusinessTreasury Management
Create, Move, and Clone Pages
Keep control of the content on your site and add or move pages whenever and wherever you need to.
Website & Marketing
Credit Card Payments
Users can make payments to their JHA Full Service Credit Cards using their checking or savings account.
Payments & Cards
CSV Export
Export a CSV list of user information for each report type.
Data & Reporting
Custom Alerts
Set up real-time alerts via text, email, and in-app push for key events and manage how users receive alerts based on their preferences.
Treasury Management
Custom Alerts
Allow your users to set custom notifications for account balance thresholds, debit and credit transactions on their accounts, and more, via text, email, and in-app push.
Customization
Custom Reports
Use detailed filters to create custom reports and save them as favorites for easy access later – even right from your dashboard.
Treasury Management
Customizable Dashboard
Tailor your experience by arranging widgets for quick access to recount activity, transfers, loan payments, exception review, reports, and bank communications.
Treasury Management
Customizable Dashboard
Easy to organize cards allow your users to decide how to sort their most important information.
Customization
Deep Linking from Messages
Leverage direct links in messages to navigate accountholders to specific in-app features or external applications.
New & NoteworthyConversations & Messages
Delete External Transfer Accounts
Delete external checking and savings accounts on behalf of your users through Banno People's back office.
Deposits & Transfers
Deposit a Check
Through integrations with EPS Remote Deposit Anywhere, Vertifi, Bluepoint or Digiliti Money, users can deposit checks from their device.
Deposits & Transfers
Deposit Statistics
Understand at a glance your institution’s average and daily deposit amount and volume.
Data & ReportingDeposits & Transfers
Device List
View every device a user has logged in from, and remove some or all that are listed. This is a great way to check outdated browser or app user issues.
People ManagementSecurity
Device-Level Authentication
Securely access the app using biometrics like FaceID or fingerprint recognition, with the device lock as a fallback.
Security
Display User’s Recent Activity
Gain context about your user's support history by viewing previous conversations and managing duplicate messages.
Conversations & Messages
EDI Reporting
Easily understand incoming and outgoing electronic payments with detailed reports, streamlining reconciliation and cash flow management.
Business
EDI Reporting
Easily understand incoming ACH transactions with detailed reports, streamlining reconciliation and cash flow management.
Treasury Management
Email Notifications
Receive email notification for new and unread support conversations.
Conversations & Messages
Email Notifications
Get alerts when Banno Monitor™ finds a problem with your site and receive reports as often as you’d like.
Website & Marketing
Enroll in Bill Pay
Enroll in Bill Pay with both Banno Mobile and Banno Online. All eligible accounts will be enrolled when a user accesses any of the bill pay features.
Payments & Cards
Enrollment Attempts
Keep track of all enrollment attempts, and which users made it through the enrollment process.
Data & ReportingSecurity
Enterprise Event System (EES) Alerts
Third-party tools can integrate with EES to help mitigate fraud and identify high-risk scenarios, firing alerts when fraud is most likely to occur, such as when a user moves money or connects to a third-party account.
Customization
Enterprise Workflow
Streamline your bank’s operational processes by reducing manual steps with automated onboarding and workflow templates.
Treasury Management
eStatement Prompt
Customize your user’s dashboard and encourage unenrolled users to sign up for eStatements.
Customization
Estimate Loan Payoff
Users can view how much their loan payoff will be on a specific date with interest and fees included.
Customization
Export Transactions
Export transaction data for a range of dates in a variety of formats.
Accounts & Transactions
Extended Account Information
Users can review and understand more about their accounts with additional details.
Accounts & Transactions
External Applications
Generate API keys, manage single sign-on integrations, and configure plugin cards to enable 3rd party functionality.
People Management
External Credit Card Payments
Users can make payments to their JHA Full Service Credit Cards using external checking or savings accounts.
Payments & Cards
External Transfers
Set up external transfer accounts with micro-deposit verification. Inbound and outbound transfers can be one-time, future-dated or repeating.
Deposits & Transfers
FIDO® Token Support
Enables users to securely authenticate and verify their identity using a physical key that can be plugged into their device, providing a simple one-step authentication method.
Security
Forgotten Username and Password
Sometimes users forget their username or password. Self-service account recovery gets them back in safely.
Security
Freeform Date Range Selection
Allows the flexibility to select from your own date ranges.
Data & Reporting
Future ACH
Schedule, build ACH templates, and create recurring ACH payments.
BusinessTreasury Management
Future Dated Wires
Schedule wire transfers for a future date to manage cash flow with ease and eliminate manual payment tasks.
Coming SoonBusiness
Future Wires
Schedule, build wire templates, and create recurring wires.
Treasury Management
Guest Chat for Jack Henry Conversations
Boost engagement and reduce drop-offs by connecting with visitors before they log in, using Conversations built natively into your public site.
New & NoteworthyConversations & MessagesAdd-On
Hide / Show Accounts
Users can hide or show their accounts from within settings.
Accounts & Transactions
Hide Pages
Hide pages from search engines.
Website & Marketing
High or Low Balance Alerts
Allow your users to set custom notifications for account balance thresholds to be delivered via text, email, or in-app push.
Customization
High Risk Validation for ACH
Users will be required to enter their credentials when initiating an ACH batch considered to be a high-risk payment.
Business
High Risk Validation for Wires
Users will be required to enter their credentials when transmitting a wire considered to be a high-risk payment.
Business
Holds & Prenotes
Temporarily freeze funds during transactions for secure payments and ensure accuracy of account information with test transactions, available today for SilverLake customers only.
Business
Hours
Quickly update your hours of operation, including holidays hours, to let your users know the best times to contact you.
Conversations & Messages
Insert and Edit Tables
Use our table editor to manage the tables on your website.
Website & Marketing
Integrate ATM and Branch Locations
With our interactive maps you can make sure your users can find where you are and where they can access their money with your ATMs.
Website & Marketing
Interest-Only Loan Payments
Create interest-only loan payments directly within the platform, accelerating the payment process and reducing administrative overhead.
New & NoteworthyTreasury Management
Internal Transfers
Initiate one-time, future-dated or repeating transfers.
Deposits & Transfers
Invite Employees By Email
Easily give employees access to Banno by sending them an email invite.
People Management
Jack Henry Identity (JHID)
Centralized authentication for your employees and enterprise users, paving the way for a seamless back-office SSO experience while ensuring secure access to protected resources.
Security
Jack Henry Insights
Access modern reporting and visualization directly within the Jack Henry ecosystem. Feel confident working with data and turn it into actionable insights.
New & NoteworthyData & Reporting
Jack Henry Rapid Transfers™
Users can link an external debit card to transfer funds in real-time between eligible accounts.
New & NoteworthyDeposits & Transfers
Large Transaction Alerts
Allow your users to set custom notifications for debit and credit transactions on their accounts to be delivered via text, email, and in-app push.
Customization
Loan Payment Breakdown
Users can see a clear description of how their loan payment is broken down with consolidated transaction views.
New & NoteworthyPayments & Cards
Locations & Contact
Display your branch and ATM locations and allow users to contact you.
Customization
Maintenance Events
If you ever need to make certain changes to your site that would trigger an alert you can schedule a maintenance event to avoid false alarms.
Website & Marketing
Malicious Content
Banno Monitor™ will watch over your site for malware or links to phishing scams.
Website & Marketing
Manage ACH Filters
Set up filters for incoming ACH debits, specify authorized accounts, companies, and transaction amounts to prevent unauthorized activity and enhance security.
Treasury Management
Manage Credit Cards
Allow users to view all cards on their account, report lost or stolen cards, and manage their alert preferences for individual separate entity credit cards.
Payments & Cards
Manage Feature Permissions
Configure feature-level ability permissions on a per-user basis.
People Management
Manage Payees
Business users can create, edit, delete, and validate routing numbers and financial institutions for each recipient.
Business
Manage Permissions for Groups
Groups are the categories you use to determine which employees have access to support settings, features, applications, and various permissions inside Banno.
People Management
Manage Permissions Segments
Allow admins the ability to bulk-assign Transfers permissions to a specific segment of users.
People ManagementDeposits & Transfers
Manage Recipients
Create, edit, and store ACH recipients in a list for quick and easy access during future transactions.
Treasury Management
Manage Remote Deposit Capture (RDC)
Manage all RDC-related settings at the institution level, affecting all users, including which accounts allow RDC.
People ManagementDeposits & Transfers
Manage Transfer Settings
Manage external and internal transfer settings at the financial institution level—affecting all users.
People ManagementDeposits & Transfers
Manage Two-Factor Authentication (2FA)
Verify a user’s 2FA phone number, enrollment setting, reset their 2FA settings, and send users a one-time text or email to have them verify their identity.
People ManagementSecurity
Member-to-Member Transfers
Transfer funds to another member of the credit union.
Deposits & Transfers
Message All Users
Send messages to all of your users, keeping them up to date with your institution’s news, and gain greater control with the ability to schedule, expire, and send your messages as an in-app push notifications.
Conversations & Messages
Micro-Deposit Verification
Verify authentic accounts with small deposit transfers.
Security
Mobile Experience
Access key features and securely manage finances, online or offline, for ultimate convenience with our progressive web app (PWA).
Treasury Management
Multi-Language Support for Jack Henry Conversations
Instantly translate conversations in real-time across 50+ languages, providing agents the confidence to serve every accountholder with full accessibility.
Conversations & MessagesAdd-On
Multiple Approvals
Safeguard transactions with customizable approval workflows, defined approval tiers and dollar thresholds.
Treasury Management
New Device Blocking Report
Gain comprehensive data needed to track accountholder device status, monitor employee unblocking actions, and anchor device verification flows.
Security
New Users with Unverified 2FA Information
View report of users who are enrolled in 2FA, but used a phone number that is not on their core record. This allows you to keep core validation turned off, but still manage the risk by reviewing these users manually.
Data & ReportingSecurity
Offset Accounts
Lower interest payments by linking loan or credit accounts to an offset account and validate fund authenticity during setup for added assurance.
Business
Online Banking Username Association
Once a user logs into your online banking site we’ll associate that username with their browsing habits so you can have a better understanding of who they are and what products they’re interested in.
Website & Marketing
Open a Subshare
Let your members open a share whenever it's convenient for them. At the time of opening, members can easily add share holders and fund the new share via transfer or check. Share types include (but are not limited to): Certificate of Deposit, Checking, Club, Savings, Money Market
Customization
Order Accounts
Users can customize the order in which their accounts display.
Accounts & Transactions
Overdraft Opt In/Out
Help members out when they’re short on funds. Members can—for an overdraft fee—use their debit card to make ATM withdrawals or transactions, even if they don’t have funds available in the moment.
Customization
Password Reset
Send users a one-time text or email with a magic link to set a new password. No temporary passwords here, the user will choose a new password and two-factor authentication (2FA) in their account.
People ManagementSecurity
Pay a Business
Through our integration with iPay, users can add the bills they want to pay and send funds. Users can also schedule recurring payments and send overnight or second-day payments.
Payments & Cards
Pay a Person
Users can send and receive money through iPay, P2P, or Zelle® with friends and family.
Payments & Cards
Pay Off a Loan
Users can calculate remaining loan life and get a quote for the cost to settle up in the moment – interest and fees included.
Customization
Payment Rush Options
Send an overnight or second-day payment via electronic or check.
Payments & Cards
Personal Settings
Users can update their preferred name, photo, username email, phone, address, and password.
Customization
Positive Pay Reporting
Quickly review and decision exceptions, audit issued items, and track all check maintenance activities for oversight.
Business
Potentially Compromised Users
View a report that will indicate if a user’s password may have been correctly guessed by a credential stuffing attacker. 2FA is still in effect, but the account may warrant some special attention, such as accounts with a 2FA phone number that does not match their core record.
Data & ReportingSecurity
Promoted Messages & Interstitials
Deliver high-value messages instantly as prominent banner ads on the Dashboard.
Website & Marketing
Publishing Approvals
Allow certain users to edit your content, and require others to approve the changes before they go live.
Website & Marketing
Rate-Limiting
View any rate limiting occurring in near real-time. While this chart is helpful during initial implementations, its primary purpose is to allow you to monitor credential stuffing activity. If the chart says “there is no data” then that means no users are getting blocked.
Data & ReportingSecurity
Re-Order Card
Users can re-order their card to replace an existing debit or credit card.
Payments & Cards
reCaptcha for Form Builder
Stop bots and other malicious attacks while approving valid users on your CMS website forms.
Website & Marketing
Recent Transactions
View the customer’s recent transactions to help troubleshoot potential issues.
People ManagementAccounts & Transactions
Recurring Credit Card Payments
Allow users to schedule future credit card payments on a specific date each month and specify how much they want to pay (the minimum due, the last statement balance, or the full balance).
Payments & Cards
Recurring Wires
Automate regular wire transfers to occur at set frequencies for simplified and scheduled payments.
Business
Redirect Management
Create, edit, and delete redirects to get your users to the right location.
Website & Marketing
Rejected Users
See a list of rejected users and enable them if needed.
Data & ReportingSecurity
Remote Deposit Capture Statistics
See data about how many of your users are enrolled in RDC, and who your most active RDC users are.
Data & ReportingDeposits & Transfers
Remove Profile Photo
Easily remove user profile photos that are legally noncompliant, or contain any unacceptable imagery.
People Management
Report Lost/Stolen Cards
Quickly report a lost or stolen debit or credit card.
Payments & Cards
Reporting
Create your own custom reports and export them to a CSV file.
Website & Marketing
Retrieve, Manage, and Export Forms
Keep track of the forms you collect from your website and archive them when you’re done. You can also export them to a PDF, Excel or CSV file.
Website & Marketing
Revert Page to Previous Version
Ability to undo design changes or reinstate previous versions of your website pages.
Website & Marketing
Same Day ACH
Send ACH files for quick processing, enabling immediate transfers for urgent transactions.
Business
Same Day ACH
Send ACH files for quick processing, enabling immediate transfers for urgent transactions.
Treasury Management
Saved Replies
Utilize a custom saved reply or template to answer your most common questions.
Conversations & Messages
Schedule and Expire Messages
Create timely messaging for all users with the ability to schedule, expire, and send as an in-app push notification.
Conversations & Messages
Schedule Recurring Payments
Creation of recurring payments for bill pay and editing of full payment series.
Payments & Cards
Scheduled Publishing
Make changes to your site even if you aren’t ready to publish them and schedule the changes to go live at a later date.
Website & Marketing
Search for Accountholders
Quickly find who you’re looking for by searching in various ways - by name, email, username, NetTeller® ID, CIF, or member number.
People Management
Search for Transactions
Dynamic search that filters transactions as the user types.
Accounts & Transactions
Secure File Transfer Protocol (sFTP) for ACH
Securely automate Nacha file transmissions with your existing approval workflows.
New & NoteworthyTreasury Management
Secure File Transfer Protocol (sFTP) for Checks
Securely automate Check Issue file transmissions to minimize manual uploads and maximize efficiency.
New & NoteworthyTreasury Management
Secure Messaging
Send and receive secure support messages between banks and businesses directly from your dashboard.
Treasury Management
Secure Online Card Activation
Users can securely activate their credit card online.
Payments & Cards
Secure Token Authentication
Require one-time password (OTP) or secure token verification at specific risk points including payment creation, approval, and admin tasks.
Treasury Management
Secure, Asynchronous, Personal Chat
Allow users to have a secure conversation with your institution, exchanging messages and documents.
Conversations & Messages
Segmented Messages
Target a specific group of users with customized marketing and notices, allowing for more tailored messaging and delivering a more efficient, personalized experience.
Conversations & Messages
Self-Enrollment
Accountholders can quickly and securely self-serve to get digital access to their accounts. Add age restrictions to prevent young users from enrolling.
Accounts & Transactions
Self-Service Forms
Accountholders can find, fill out, and submit common forms without the need for financial institution staff intervention.
Conversations & Messages
Set Account Nickname
Users can personalize their accounts by giving them unique names.
Accounts & Transactions
Show Closed and Paid Off Accounts
Users can understand at a glance their accounts’ standing.
Accounts & Transactions
Sign-In to Banno.com
Your employees can easily access the Banno Digital Platform from anywhere, right on our website.
People Management
Site Templates
Develop and edit your websites templates.
Website & Marketing
Skip a Loan Payment
Users can opt to delay their next loan payment on eligible loans – without calling or visiting a branch.
Customization
Skip Payment
Users can skip a payment on eligible loans at their local credit union.
Payments & Cards
Snapshot History
View and browse your website from any point in time that a scan was run in the past.
Website & Marketing
Speed Bumps for External Apps
Notify accountholders when they’re navigating to an external application.
New & NoteworthyConversations & Messages
Start a Conversation
Users can chat securely with your bank’s support team to get the answers they need, designed to feel like the messaging app they use every day.
Conversations & MessagesBusiness
Statements, Documents, and Notices
Provide access to statements, tax documents, notices and other documents from Jack Henry’s ESI eStatements integration.
Treasury Management
Statements, Documents, and Notices
Provide access to statements, tax documents, notices, and other documents from ESI, 4|Sight, and InfoImage.
Customization
Stop Checks
Stop pending checks from being cashed or deposited.
Deposits & Transfers
Stop Payments
Place stop payments on issued checks to prevent unauthorized debits from an account and easily review stop payment history for complete control.
Treasury ManagementPayments & Cards
Support for Transfer Alerts
Allow retail and business users to receive timely notifications for critical money movement activities, such as failed or expiring scheduled transfers.
Customization
Support Initiated Conversations
Quickly start a conversation from a user’s profile.
Conversations & Messages
Support Suite for Jack Henry Conversations
Unify five Banno-native features to better deliver speed and human connection, transforming service into a compliant growth engine that accelerates scaling.
Conversations & MessagesAdd-On
Suspend User
Suspend user profiles directly within Banno People to manage account access and improve administrative efficiency.
Coming SoonPeople Management
Suspicious and Fraudulent Event Labeling
Classify and label deauthorized devices and history events to help identify suspicious and potentially fraudulent activity.
New & NoteworthyTreasury Management
Switch Users
Allow users to easily switch between signed in profiles and get full access to all mobile features for each of their accounts.
Customization
System Status Message
Alert users when your institution is experiencing maintenance or other disruptions to their mobile and online banking services.
Conversations & Messages
Tag Transactions
Users can tag their transactions to make organizing and searching for them easier.
Accounts & Transactions
Tap2Local
Small and medium business owners can accept debit and credit card payments in real time, all within their native digital banking app.
New & NoteworthyPayments & Cards
Tax Payments
Set up, process, and save federal and state tax payments for your business.
BusinessTreasury Management
Transaction Enrichment
Users' digital banking apps can automatically categorize transactions and generate more readable names, whether they are for accounts with their financial institution or external accounts.
New & NoteworthyAccounts & Transactions
Transfer Statistics
See who your most engaged transfer users are, the average amount each user transfers from your institution, and how much transfer traffic is being used each day.
Data & ReportingDeposits & Transfers
Travel Protection
Users can tell you when you’re traveling with their cards to help make sure their time away from home is stress-free.
Payments & Cards
Treasury Management and Dynamic Rates
Keep your rates up to date in one place in our CMS, and use our dynamic links to put them on your site in multiple places that will update automatically whenever your rates change.
Website & Marketing
Two-Factor Authentication
Help protect employee accounts from unauthorized access by requiring them to enter an additional code when they sign in.
People Management
Two-Factor Authentication
Help protect user accounts from unauthorized access by requiring an additional sign-in code.
Security
Two-Factor Authentication (2FA)
Help protect user and employee accounts from unauthorized access by requiring an additional sign-in code.
Treasury Management
Unified Identity Service (UIS)
Allows users to have a single set of login credentials across multiple platforms while supporting two-factor authentication (2FA) and additional authenticator products like FIDO tokens and Google Authenticator.
Security
Unlock User
Reset your user accounts through Banno People’s back office and easily allow them access to their account.
People Management
Upload & Enter Issued Items
Prevent check fraud by electronically sharing check information with the bank or by entering each check’s information manually, allowing the bank to check for any errors. For credit unions, this is managed via SSO with our third-party, ACH Alert.
Business
Upload & Enter Issued Items
Prevent check fraud by electronically sharing check information with the bank or by entering each check’s information manually, allowing the bank to check for any errors.
Treasury Management
User Activity
View and download a CSV file of all changes made to an organization user.
Business
User Entitlements & Permissions
Grant users specific permissions and entitle them to perform a variety of tasks based on their role.
BusinessTreasury Management
User Mapping Report
Easily connect user data across systems with exportable identifiers like username and ID.
Data & Reporting
User Profile Information from Customer Information File (CIF)
Pull in customer information directly from the CIF.
People Management
User Statistics
Understand at a glance how many users are engaged with your online banking, how often they’re coming back, which platforms they’re using, which external institution accounts they’re using, what time of day they’re visiting, who’s visiting for the first time, and more.
Data & Reporting
Verify a User
Send user a one-time text or email to have them verify their identity.
People ManagementSecurity
View Account Details
View the same accounts, transactions, messages, notifications, and all other account-related information your users see.
People ManagementAccounts & Transactions
View and Manage User Account Status From the Core
Detect if a user is locked out, needs their password reset, or is dormant, and help reset their password or account as a whole to regain access.
People ManagementAccounts & Transactions
View Balances
Balance and summary information for DDA/share, credit, and loan accounts.
Accounts & Transactions
View Check Images
View check images in Online, iOS and Android from in-branch, ATM or RDC deposits.
Deposits & Transfers
View Holds
Users can see holds on previous payments to understand their current and available balances in their accounts.
Accounts & Transactions
View Hours of Operation
Users can see when your institution is available to help.
Conversations & MessagesBusiness
View Notifications
View the user’s recent messages and alert notifications to see communications they have recently received.
People Management
View User Profile
User photos provide an opportunity for a more personal support conversation.
Conversations & Messages
Warning Codes
Enforce core-level restrictions in digital banking to control member’s access, limits, and account activity.
Security
What-You-See-Is-What-You-Get (WYSIWYG) Editor
Our WYSIWYG editor makes it easy for anyone to update your website.
Website & Marketing
Wire Beneficiaries
Create and save recipients to a list for immediate and future use, making transfers with ease.
Treasury Management
Wire Templates
Simplify business payments by saving a wire as a template for future use.
Business
Withdraw by Check
Users can define minimum and maximum amounts to withdraw funds by check and deposit them into another account, making it easier to close an account or make transfers from inaccessible accounts.
Customization
Feature functionality may vary based on your financial institution's core platform.