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Browser & OS Support Policy

Built and tested to work in the following browsers and operating systems.

To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, the Banno Digital Platform will deprecate support for older versions. Below are the details for each supported browser.

Mobile Operating Systems

Apple iOS logo

iOS

Effective November 1, 2021 our mobile applications will no longer support iOS versions 13.0 and under.

Google Android logo

Android

Effective November 1, 2021 our mobile applications will no longer support Android versions 6.0 and under.

Browsers

Internet Explorer logo

Microsoft Internet Explorer

Jack Henry is announcing the removal of support for Internet Explorer and the legacy Microsoft Edge browsers effective January 1, 2021 for the Banno Digital Platform, NetTeller, Treasury Management, ESI and JHA Open Anywhere products. If you are currently using Internet Explorer, we recommend you switch to the new Microsoft Edge or another supported browser. If you are using the legacy Microsoft Edge browser (any version of Edge less than 70), we recommend upgrading to the newer version or switching to another supported browser.

Edge logo

Microsoft Edge

Microsoft Edge will be supported at the latest version only. The Banno Digital Platform may deny access to older Microsoft Edge versions 60 days after a new version is released. The legacy version of Microsoft Edge now has an official end-of-life date from Microsoft.

Google Chrome logo

Google Chrome

Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, the Banno Digital Platform may deny it access.

Safari logo

Apple Safari

Each year Apple typically makes upgrades to Safari during the fall. Approximately 60 days after a new version is released, the Banno Digital Platform may deny older versions access. However this change requires that the new Safari version is available on both MacOS and iOS devices.

Firefox logo

Mozilla Firefox

FireFox should automatically update. If FireFox is two versions older than the current stable channel version, the Banno Digital Platform may deny it access.