🍂 Happy official fall, y’all! Our team has been hard at work and we’re excited for you to see what all we have been up to. We have some exciting new features and a few others that are just around the corner. Stay tuned though, as there’s plenty more where that came from!
❗️Reminder - App Store updates
We work hard to ensure we’re managing all aspects of the app deployment process for our customers. As you may recall us mentioning in the Monthly Meetup, prior statements, and SLA communication, we need your help with some upcoming changes in our process due to new Apple and Google requirements. These changes require account owner access, which is retained by your institution. Please reference the SLA communication previously sent containing detailed instructions (subject: “Banno App Deployment Requirements”), or you can navigate here for more information. We ask that you please complete all changes ASAP.
Configuration of viewing holds and other balances
In our previous correspondence about the recent "View holds and other balances" feature release, we incorrectly detailed the requirement to display the Available balance as your primary balance within Banno. To correct and clarify, the Available balance needs to be displayed, just not necessarily as the primary balance. If Available balance is visible to your users, then so will any additional balance details you have configured in your balance tables. We apologize for any confusion this may have caused.
The ability to create and send auto replies is now available! As promised last month, documentation around this feature has also landed in our Knowledge Base. Go get started with your auto replies today, but first here are a couple things to keep in mind as you get started:
- Only one auto reply may be configured for a given time period (i.e. one to be sent during support hours and one for after).
- Your Banno Mobile users will only see the auto replies once they’ve updated to version 2.34 or later. If they have not made this update, the conversation will appear as it always has.
Principal only payments for CUs
We’ve added a configuration to the Settings > Transfers section in Banno People℠ that will allow you to specify which loan types should be eligible to receive principal only payments. Once these are configured, your users will have the flexibility to make either a regular payment or a principal only payment. You will not need to open a case for this functionality; we will just need to flip the switch and then you can specify the loan types. This feature will be available across Banno Mobile and Banno Online™️ for all credit unions and their users. Please note this functionality is for in-house loans only. We plan to enable this for everyone early next week.
Autobooks plugin for Mobile-only customers
We’ve got some great news (in case you haven’t heard)...
The Banno Invoicing and Payment Acceptance plugins—powered by Autobooks and previously released to banks that offer both Banno Mobile and Banno Online—are now also available to our mobile-only institutions as part of a free platform upgrade.
To ensure that you can attract and retain the next generation of small business customers, we’re leveling the playing field by helping you lock in deposits, increase non-interest fee income, and ensure account primacy. Together, Banno and your bank can help small and micro-businesses send invoices and accept digital payments—right from their mobile banking app.
Ready to get started? Still have questions? Either way, we’re here to help. Simply send an email to firstname.lastname@example.org.
Symantec VIP for 2FA
Customers who are contracted for Symantec VIP tokens will be able to allow users to enroll their Symantec tokens as a two-factor authentication (2FA) method starting with Banno Mobile™️ release version 2.35. Both hard and soft tokens are supported for 2FA and users can utilize the same tokens they use with NetTeller. If you’re already contracted for Symantec 2FA tokens and would like them enabled in Banno, you can open a case with our Support team. If you’d like to learn more, please reach out to your account executive.
Support for users with many accounts
It’s no secret that historically users with dozens or hundreds of accounts have had difficulty using Banno applications. We’re excited to let you know some relief is on the way for you and your “power users.” Starting within the next couple of months, we’ll begin releasing improvements to enable such users to use Banno apps more effectively. In the list of improvements are fundamental updates to our transaction retrieval processes, added account search in some areas of the apps, and UI changes for users above a certain number of accounts to ensure performant apps. There will be more to come after this, but it’s a great start.
All of this will be coming standard with no additional contract or support case needed. More detailed information will be coming soon, so stay tuned!
Minimum payment amount on account details
We’re making a slight adjustment to the field Minimum payment amount in credit card account details. Before this update, the Minimum payment amount field did not reflect if a partial or full payment had already been made, which has been causing some confusion for many of our users. We will now be using an updated field which will display payments made after nightly batch processing. While the amount will be more accurate, this change will appear exactly the same as it is today with no configuration necessary.
2FA authentication for third-party apps
Recently we released more 2FA authentication options for you to offer your users, and as you know, we’re working hard to continue bringing additional authentication functionality. You know that.
What you might not know is that your users who utilize third-party integrations (i.e. Mint, Xero, NerdWallet, or any other of the endless online financial platforms out there) to centralize their finances also get prompted for 2FA. If you’re seeing users have trouble with these tools working, you’ll want to make sure, at a minimum, they are enrolled for Authy 2FA as one of their options so their personal finance software can successfully connect to your financial institution.
Over time, we anticipate these aggregators will update to include additional options, but for now this is a quick way to help ease any pain your users are feeling when using these third-party services. And of course, any encouragement for them to notify those companies of their struggle is always a bonus!