October 2025
Welcome to the annual Treat or Treat edition! This is the time of year when we trade almost anything we can for pumpkin spice and candy corn, but we promise we're skipping all the tricks and focusing only on the treats.
We've been brewing up a cauldron full of fantastic updates, from ghoulishly good new features in Banno to AI-powered enhancements that will lift your spirits. There's nothing scary inside – just a coffin-load of valuable Digital updates, extended office hours, and Platform details to help you work your magic.
If you missed the October office hours for Jack Henry™ Rapid Transfers, it's not too late to sign up for our new November and December sessions. In these sessions, we'll be covering both Jack Henry Rapid Transfers and Tap2Local™ with Jack Henry and Moov subject matter experts. We'll even have risk and compliance team members there to answer all your questions.
Here is the full 2025 schedule for the recurring office hours:
We hope to see you there!
This November, we're launching a new quarterly event designed specifically for C-suite members! Hosted by Jack Henry CEO Greg Adelson and CTO Ben Metz, this meetup will will focus on Jack Henry’s efforts to offer your financial institution the tools you need to compete and win using new solutions designed with the SMB in mind – Jack Henry Rapid Transfers and Tap2Local.
Your C-suite leaders will have the chance to discuss shared challenges and hear how Jack Henry executives plan to help our customers flourish in the rapidly evolving digital landscape.
If your executive team didn't receive the email invitation Greg sent on October 30, please email gotomarketstrategy@jackhenry.com so we can send the invite to the first event on Thursday, November 13.
As you saw last month, we're gearing up for Apple's Liquid Glass design system (iOS 26) and Google’s updated Material 3 Expressive design! As promised, this month we want to share more on our modernization plans and how we're embracing the new standards for Banno Mobile.
We’re actively rolling out improvements to the navigation experience on iOS to better align with native patterns and system theming.
Here's what's changing:
These updates bring our app in closer alignment with native iOS design standards, improve overall readability, and create a more consistent, familiar experience for users.
While no visual changes are being introduced for Android at this time, we’re doing foundational research and evaluating the existing template system:
This discovery work ensures future Android updates are purposeful and platform-appropriate, and allows us to invest our design efforts where they’ll have the most impact.
The team behind Jack Henry Wires is diligently working towards providing even more Wire Transfer capabilities for your financial institution and your business users! Below, our beta testers and curious Digital customers will find some insight and specifics on the Direct Line Wires and iWires (also referred to as International Wires) capabilities that will hit the market sooner than you may expect.
Direct Line Wires provides users on the Jack Henry Platform with a direct, real-time solution for transmitting wire transfers and receiving acknowledgements of the transmittal. This provides a seamless, less manually intensive capability for ensuring that wire transfers are processed more efficiently and expeditiously.
iWires gives users on Jack Henry Wires the ability to send wire transfers to international financial institutions. This feature will be available by contract as a powerful add-on for Jack Henry Wires.
Enhanced Approvals allows for increased flexibility in configuring the number of approvals required for a wire transfer, based on the transfer amount. Watch for this enhancement to be available with Jack Henry Wires soon!
Jack Henry Wires continues to deliver on the ISO 200022 message types that are supported. Here are a few the Wire Transfer Nonvalue Messages that we're working to implement soon:
Still considering whether Jack Henry Wires will make a difference for your business users and financial institution personnel? Here are just a couple benefits we think you'll find compelling:
Stay tuned to the monthly Statement for further news on Jack Henry Wires and the features and functionality described above. Now that we’re in the thick of closed beta testing, we will be including updates regularly to keep everyone in the loop as we count down to launch!
Please be advised that both Google and Apple are updating their minimum supported mobile device Operating System (OS) levels. We will account for these changes in Banno Mobile version 3.29, which is currently slated for release the second week of November. Once released, our Android app will be supported on devices with Android OS 10 or later, and our iOS app will be supported on devices with iOS 18.4 or later.
We are pleased to announce the full and final completion of the Banno Business alerts rollout! We appreciate your patience as we worked to get this much-anticipated project delivered to all of our SilverLake and CIF 20/20 Banno Business customers.
Your business users now have more control than ever, with a full suite of new alerts covering ACH, Wires, Positive Pay exceptions, and more, all within Banno. This is a huge step forward in enhancing the digital banking experience for your customers. For more information about Banno Business alerts, head over to the Knowledge Base.
So your credit union members want to transmit a wire from a template, but when they edit the amount to pay this new invoice, it changes the original template? Not anymore. All members can now choose to either edit the original template should they need to -or- create a new wire from the original template, make any necessary changes, and send it off, all without impacting the template.
This enhancement is for our Banno Business credit unions on Symitar (without NetTeller), and no support ticket is necessary – this is already live and working.
Last month, we rolled out anchor device verification to all institutions, giving you the ability to enable this powerful fraud prevention setting when ready. We continue to listen for feedback and improvements, and early this month we updated our documentation with a helpful user experience overview. Here’s the breakdown:
If you haven’t taken advantage of the high risk action blocking features yet, it’s time to reassess. Here are a few reasons:
If your institution is leveraging device blocking, you now have improved visibility into how its impacting your accountholders. With this report – which contains a lot of data – you gain insights into:
For a full list of the fields available in the export, along with descriptions, see the newly updated Export Reports documentation on the Knowledge Base.
This report is available to all financial institutions today, so head over to Reports in Banno Admin, click + Create Request, select a Date range, and select the Device blocking checkbox under the Security heading to get started.
Ready for a deeper, purposeful connection with your accountholders? The Jack Henry Engagement Platform will soon light the way. This consolidated toolkit is designed to personalize communication, transforming it into relevant engagement.
Here are a few ways this strategic solution will help you build loyalty and drive growth:
A useful enhancement is coming soon to all banks on SilverLake and CIF 20/20 cores. A small but mighty addition, Transfer alerts will help both retail and business users keep an eye on their money movement. Your accountholders will soon have the option to get notified about a few key activities, like failed or expiring scheduled transfers.
Once this enhancement is ready, we will enable it at the global level. No additional contract or support ticket is required.
Don't miss these upcoming events:
The update to the minimum supported version of the Banno Mobile app that we communicated pin the September Statement (and by SLA) took effect earlier this week. End users on versions older than Banno Mobile 3.25 must update their application to regain access.
Note that this change is separate from the upcoming minimum-supported mobile device operating system (OS) version updates that will take effect once Banno Mobile 3.29 is released in mid-November.
To receive SLA emails for all things that matter to you, please head to our Subscription Manager and subscribe accordingly. Please also spread the word with your colleagues, so your whole team gets the respective SLAs that matter to each of you!
We know that diving into the documentation is essential for mastering the OpenID Connect (OIDC) authentication flow. We also understand a key advantage of OIDC is the simplified configuration for developers when an Identity Provider supports OIDC Discovery.
You can apply this OIDC Discovery capability directly to your project. Head over to the developer docs to see the magic in action and make your integration even smoother.
There's a lot of chatter lately about what it takes to deliver world-class support in a digital world. We know you need more than just a chat window—you need a complete toolkit that is secure, personal, and shockingly efficient. You shouldn't have to piece together solutions with duct tape and a prayer. That's why we've bundled the most powerful tools in our service & support arsenal into one unified offering – with each piece also available as an individual add-on, giving your financial institution the flexibility you want.
The new Support Suite for Jack Henry Conversations isn't just a collection of features; it's a seamless, core-connected system that lets your team deliver personal, high-touch service while drastically cutting down on resolution times and operational friction. It’s everything you need to know, see, and connect with your accountholders, no matter the issue or the language.
As you'll see in the sub-sections below, the Support Suite includes a comprehensive set of capabilities that transforms service from a necessary expense into a core value proposition.
Never read a transcript novel again. Get an instant summary of every conversation, equipping your agents with critical context in seconds so they can focus on solving the problem, not deciphering the history.
Want more info? You got it! Learn more about AI Summaries.
For those quick, thorny issues, Co-Browse allows your agent to securely share their cursor on the user’s screen in real-time, guiding them through a process or correcting a mistake instantly. It’s secure collaboration that eliminates confusion and frustration.
Read more about Co-Browse for Conversations (which is currently in closed beta testing).
Your digital experience must reflect your community. This feature instantly detects and translates conversations into over 50 languages, empowering your team to serve every accountholder with confidence and accessibility.
See more information on Multi-Language Support.
Turn website visitors into potential accountholders by offering conversational support on your public site. Connect with users before they log in, answer their initial questions, and dramatically reduce the abandonment rate on your key pages.
Check out additional details on Guest Chat (which is currently in closed beta testing).
Some problems need a face-to-face. Securely escalate any chat to a video call and use screen sharing to see exactly what the user is seeing, allowing for in-depth, complex issue resolution without an in-person visit.
For a refresher on Video Chat & Screen Sharing, which is already available and widely utilized, check out the Knowledge Base documentation.
The Support Suite is designed for the future of service – smarter, faster, and more personal than ever before. If you're ready to make your support operation an industry-leading powerhouse, connect with your Digital Experience Sales Executive to lock in this complete bundle – or start with any piece/s of the puzzle.
Business users now have enhanced visibility into loan details, both within the dashboard and during loan payment creation.
Key information is clearly presented to support informed decision-making, including:
Additionally, users can view billing breakdowns such as:
The days of cross-referencing the Check Exception Report in Treasury Back Office will soon be a thing of the past! We'll be transmitting return reason codes to SilverLake, enabling you to handle exceptions more accurately and efficiently.
This process reduces manual effort and streamlines the reprocessing of checks—distinguishing between those eligible for redeposit and those that are not. Additionally, these codes are vital for reporting and analytics, helping banks identify exception trends and enhance fraud detection strategies.
We’ll send an SLA when this enhancement is available.
We’re excited to announce the availability of enrollment consent for Banno online and mobile!
This enhancement ensures your users have the option to Confirm or Decline ESI enrollments made on their behalf, whether via the ESI Management application, our Mass Enrollment offerings, or the upcoming Auto-Enrollment feature.
As communicated in the SLA sent yesterday (October 30), this impactful enhancement will be enabled for all Electronic Statements - Interactive (ESI) financial institutions after close of business on Tuesday, November 4.
For a sneak peek of this feature in action, check out this brief video.
As previously communicated, the Banno Admin login URL was migrated to our new Jack Henry Identity Platform login URL on October 27th, 2025. This change impacts the login experience for your administrators, who will now get redirected to the Jack Henry branded login page.
Important: Please do not bookmark the new login.jackhenry.com URL, as you will only access Profile and Security settings for that user. Please be aware that 2FA will be required at initial login. This does not impact the Xperience SSO functionality or the 2FA requirements associated with this permission.
With the release of Jack Henry Identity, Banno Admin users will now have a new user experience for editing Profile and Security information in the back office application. When a user navigates to their employee profile and attempts to edit Profile or Security settings in Banno, they will now click identity settings and get redirected to Jack Henry Identity screens for changing things like name, phone number, and 2FA settings. This will open a new browser window for edits, so once saved, the user can close that new browser.
Additionally, with the rollout of the new Identity provider, administrators of your financial institution will now have access to enroll in additional 2FA methods in addition to Authy. The new available methods include Voice/SMS One-time-Passcodes (OTP), Authenticator Apps, Security Keys and Passkeys!
Reminder: Now that Jack Henry Identity is live with these new 2FA methods (and the third-party retirement of Authy looming), we will be removing support for Authy in the coming weeks. Please encourage your team to begin enrolling in other 2FA methods right away!
At long last, we are close to releasing the introduction of Recovery Email, Recovery Phone, and ID Name settings within Mobile and Online screens, separate from core or product-specific details. This allows for distinct contact information for account recovery/security versus alerts and notifications to better support our credit unions using our solution for joint users.
This will not impact Banno Retail consumers upon initial release; however, the changes will be coming for those users in short order. Please be on the lookout for more details coming soon!
We’re excited to share that we are on track to deploy our integrated Same Day ACH feature for Banno Business during the second week of November. This means your bank will no longer need to use a separate SSO into NetTeller for Same Day ACH origination!
Once the necessary configuration controls land in Banno People, you can self-enable the feature immediately by following these quick steps:
Important: If the CUT-OFF dropdown (in People) is left undefined, the feature will not be available to your business users in Banno. Once the steps above are completed, your business users with the Initiate same day ACH permission (required for the organization and individuals) can use the new feature right away.
For more details, check out the ACH guide on the Knowledge Base.
As our customers who opted for the October rollout wave have seen, the Transaction Enrichment feature is a powerful addition for accountholders. Once enabled, here's what to expect:
We've made the strategic decision to enable the Spending Wheel separately from Transaction Enrichment. This ensures that each piece of the enrichment puzzle provides immediate value for your accountholders. Populated by Transaction Enrichment data, the Spending Wheel provides a rich, historical view of spending. Unpopulated, well, not so much. It could cause a confusing experience. By delaying its release slightly, we can ensure that the Spending Wheel is properly populated with meaningful data and makes a strong first impression on your accountholders.
If you haven't already submitted your Transaction Enrichment rollout preference, please complete this form by November 14. There are spots available in our December and January waves – the final two release waves for this feature. If you are not ready to roll by January, our support team can activate Transaction Enrichment upon request.
Once we've confirmed the rollout date for your bank or credit union, we'll send an SLA a couple of weeks beforehand, so you can prep your frontline support staff. We'll do the same a few weeks later, once the Spending Wheel is populated and ready to unveil!
Like your favorite dentist, we're skipping the Halloween candy and handing out healthy treats instead. Reach right into our Knowledge bucket and grab the latest docs:
Important reminder: Visit Help Center for how-to guides on all your Jack Henry products!
If you have questions about anything you have read here, please contact Support.
Release notes are posted in the ForClients portal in advance of mobile releases and contain a rollup of all client-side changes made to Banno within the period.
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