Soaking up the sun and shipping new features

As the days get longer and the sun shines brighter, we’re embracing the spirit of summer – fresh, energizing, and full of momentum. While you’ve been enjoying the season, we’ve been hard at work behind the scenes, continuing to refine and enhance all things Digital, plus a couple "cross-over" updates on other Jack Henry products we think are especially relevant for our Digital Platform customers. From completing milestone projects, enhancing user engagement, and preparing for the future, our latest update is full of hot updates (pun intended, of course!). Here’s what’s new and what’s coming next!

Jessica Kenney
Adv. Technical Product Manager
Jack Henry & Associates

Jack Henry Rapid Transfers™ enrollment

A quick reminder: You can now enroll within Banno People to access Jack Henry Rapid Transfers! This feature makes transferring money between accounts faster and easier than ever. If you haven’t signed up yet, simply log in to Banno People, select Rapid Transfers from the main navigation and complete the enrollment steps.

Enjoy the security and speed of rapid transfers today – no more waiting for funds to move!

A look ahead: Retiring NetTeller® in July 2027

As previously announced to impacted customers (in the SLA sent on July 28, 2025), the end of an era is now in sight. For over two and a half decades, NetTeller Online Banking™ has been a cornerstone of digital services for many financial institutions on our SilverLake and CIF 20/20 cores. It has served as a vital bridge, connecting you with your accountholders and empowering their digital financial interactions.

As we continually evolve our platforms to deliver the most modern and intuitive experiences possible, we're taking a significant step forward in our digital banking journey: On July 1, 2027, Jack Henry will officially retire all NetTeller offerings for SilverLake and CIF 20/20 banks. This retirement includes NetTeller Online Banking, NetTeller Small Business Cash Management, and NetTeller Commercial Cash Management.

Making this strategic move aligns with our commitment to a unified, modern, and forward-looking digital ecosystem. Many of you have already embraced the robust capabilities of the Banno Digital Platform, experiencing firsthand its ability to elevate your digital presence, enhance user satisfaction, and drive growth. We strongly encourage any financial institutions still leveraging NetTeller to begin conversations with your Digital Experience Sales Executive about migrating to the Banno platform.

Key dates and details

Here are two crucial things we want to make explicitly clear:

• July 1, 2027: On this date, all access to NetTeller front-end services will be turned off, and users will no longer be able to log in.
• Contract expiration: Your existing NetTeller and NetTeller Cash Management (if applicable) contracts will not be renewed and will expire on July 1, 2027.

Understanding the transition

This retirement is primarily a front-end change for your end users. The underlying NetTeller subsystems and libraries that integrate directly into your core will remain active as they have been modernized and refactored as integral parts of your SilverLake or CIF 20/20 core. This change doesn’t affect Core Director, which will have a separate NetTeller retirement plan that we will communicate when the time comes. Additionally, this change does not affect the foundational elements of JHA Electronic Statements – Interactive™ (ESI), which will remain active and continue benefitting from ongoing enhancements.

Important: Though NetTeller and Cash Management are now technically in “maintenance mode” and will therefore no longer receive enhancements, rest assured that they will continue to be supported and receive any critical bug fixes. However, new feature development has ceased, and any IdeaLab submissions specific to these offerings will be closed.

Partnering for your success

Because Banno is deeply integrated with our core systems, data migration for your institution will be smoother, requiring less effort and fewer resources. This internal move ensures a faster, less complex deployment, bringing a superior digital banking experience to both your institution and your end users as quickly – and with as little disruption – as possible.

Your partnership is invaluable to us, and we are dedicated to making this transition as smooth as possible. Our teams are ready to support you with resources and guidance every step of the way as you explore and adopt the powerful capabilities of the Banno Digital Platform. For any questions or to discuss your migration path, please connect with your Digital Experience Sales Executive.

The entire Jack Henry Digital Banking team looks forward to innovating and growing with you beyond the July 1, 2027, NetTeller retirement and well into the future.

Banno Business alerts for banks

Get ready to set your notifications, because a highly anticipated feature is finally here! We're thrilled to announce that our Business Alerts will start to roll out this July for Banno Business banks on SilverLake and CIF 20/20. The feature will give your business users more control over their financial insights directly within Banno. This means no more waiting in suspense for key account activities like ACH, Wires, and Positive Pay exceptions, as they’ll soon be able to customize their alerts for these and more!

Keep an eye on your inbox, as you'll receive a communication with the exact timing of your migration date. In the meantime, see the new Business Alerts doc and explore these FAQs for all the exciting details.

Your Marketing: Made simple and powerful

You work hard to bring valuable solutions to your accountholders. But how do you make sure they see that value and actually use the tools you offer?

Here’s the thing: you shouldn’t have to be a full-time marketer to answer that question. That’s the idea behind the newly refreshed Jack Henry Marketing Center™ – a complimentary resource full of professionally designed assets that can help you get the word out. In the Marketing Center, you’ll find free, ready-to-use materials – like full campaigns, social posts, and banner ads – to make your marketing both simple to execute and powerful in its reach.

This means you can drive adoption and engagement for your technology, all without needing an extra budget or creative help.

Why does this matter? Because when more accountholders use your digital tools, their financial lives get easier and their connection to you gets stronger. See what’s new and create your campaigns today. All you need is your Jack Henry credentials to get started. Need help? Contact marketingcentersupport@jackhenry.com for assistance.

Enhanced Passkey Support

Your accountholders should now see new options displayed when selecting their preferred passkey method (for logging in and completing high-risk actions), regardless of whether the current device natively supports built-in platform authenticators. This change makes passkey functionality accessible to a wider range of users and their varying devices.

The original passkey implementation was primarily designed for built-in biometric authenticators and restricted the display of the passkey option to the same device where it was registered. That approach posed limitations for users who wished to manage multiple passkeys or access their accounts from various devices.

The new, refactored approach delivers a more flexible and user-friendly system, allowing users to register and manage multiple passkeys for their accounts – on Treasury Management (with Unified Identity Service) and Banno.

Improved call-in verification is rolling out

As we announced last month, we’re in the process of releasing a new way for you to verify your call-in users — removing the need to ask for a one-time passcode. Instead of sharing a code over the phone, accountholders will be prompted to complete an in-app high risk challenge. Upon successful completion of the challenge, they’ll be verified and you’ll see that confirmation in Banno People. This new option works in tandem with our high risk action blocking features as well, as blocked devices won’t be able to complete the challenge. For more information on this and high risk action blocking, visit our Knowledge Base.

Once we have completed the rollout, this feature will replace the one-time passcode option to verify a call-in user in Banno People. There is no contract required for this feature. In July, we released this to an initial wave of early adopters. Next up, we will release it for the wave of early adopters who selected August 5 as their enablement date. Finally, we will enable the feature for all other institutions on August 19, 2025.

Save the date: Jack Henry DevCon

We're thrilled to announce the second-ever Jack Henry Developer Conference, happening at the Palace Arts Center in Grapevine, Texas on February 23 - 24, 2026.

This isn’t your typical conference — it’s designed specifically for developers, with cutting-edge technical sessions, hands-on workshops, and expert insights tailored to those who thrive on innovation and tech solutions. Whether you're with a bank, credit union, fintech, consulting firm, or vendor, if you're craving deep technical content, this is where you need to be!

But act fast. Registration is open now, and spots are filling up quickly. Don’t miss your chance to secure your seat at this amazing tech event!

Finicity Connect will now be Mastercard Data Connect

To enhance clarity and build on the trust of their globally recognized brand, Mastercard will soon be renaming their "Finicity Connect" service to "Mastercard Data Connect." The primary impact will be updated text on the user interface, which will reflect the new product name. This transition is tentatively scheduled for the end of July.

🎗️Forget-me-nots🎗️

Here are a few important things to remember this month.

Upcoming events

Register now for these upcoming virtual meetups and events:

• Digital Banking Meetup: Fri., Aug. 8, 2025 at 11:00 a.m. CT
• Developer Office Hours: Tues., Aug. 12, 2025 at 11:00 a.m. CT
  Note: This event was formerly named the Digital Toolkit Meetup.
• Digital Security Meetup: Wed., August 13, 2025 at 3:00 p.m. CT

Stay in the know!

To receive SLA emails for all things that matter to you, please head to our Subscription Manager and subscribe accordingly. Please also spread the word with your colleagues, so your whole team gets the respective SLAs that matter to each of you!

Toolkit Corner: Typical Auth Flows - Authorization Code Flow

When it comes to securing access to sensitive financial data, the OAuth 2.0 Authorization Code Flow stands out as a trusted standard.

It’s built for scenarios where security matters most, like when a user logs in through a browser or mobile app and needs to grant access to a backend service.

This flow separates the user’s credentials from the external application, reducing risk and reinforcing trust.

Explore the guide to learn how it works, why it’s important, and how to implement it with clarity and confidence.

Queue up for RTP network

If you’ve been waiting to get in the faster payments game, wait no more! Adding the Real Time Payments (RTP) network now positions your institution to maximize key capabilities – developed in partnership with Moov on Merchant Acquiring – that will be going live within the Banno Digital Platform™ at some point this fall (exciting details to come at Jack Henry Connect).

Why is RTP crucial?

Traditional ACH, which takes 1-3 business days to settle, results in painful cash flow lag for businesses. RTP delivers a near real-time pace that empowers them to pay suppliers faster, minimizes their short-term credit dependence, and promotes financial health.

Gain a competitive advantage!

One other reason RTP is crucial is that it gives your financial institution a notable advantage over the competition! Providing instant access to funds will:

• Differentiate your institution
• Deepen customer loyalty
• Help you attract new small business clients

We strongly encourage you to enhance your payments offering by adding RTP now!

Reach out right away to discuss your options with a Sales consultant and learn more about our special incentive.

Jack Henry 1071 Module™

Wait, a small business lending update in this Monthly Statement? Absolutely - because we know it’s something that your compliance team is already thinking about.

Meet our new Jack Henry 1071 Module, which helps any of our financial institutions meet the data collection and reporting requirements mandated by Section 1071 of the Dodd-Frank Act with a secure, user-friendly module that simplifies the compliance process for Jack Henry core clients.

Available to banks and credit unions using any Jack Henry core system, this comprehensive solution includes tools for digital data collection, controls that help you meet the CFPB's "firewall" requirements, data scrubbing capabilities, and reporting features that help banks and credit unions with their 1071-related compliance requirements.

Despite the recent delay pushing back the implementation date of Dodd-Frank 1071 for Tier 1 banks and credit unions, there are a fair number of compliance teams just chomping at the bit to get a solution up and running to prepare for data collection. That’s why we’re excited to announce that we’re ready to begin contracting for our new Jack Henry 1071 Module™. Just reach out to lendinginfo@jackhenry.com or your account executive to get going.

Have LoanVantage™ and want to wait for the integrated Jack Henry 1071 Module for LoanVantage™ instead? Not a problem! Once we complete the LoanVantage transition to Jack Henry Identity in the Fall, we’ll have a quick beta period to prepare for production.

New Identity App permissions

As a follow-up to last month's article about the new permissions available for Identity App, we want to let you know that your authorized administrators should now see those permissions available in the Identity section when assigning access and restrictions to a group.

For more details on using these more-granular controls, check out the Permissions documentation on the Knowledge Base.

ISO 20022: 🎶 We're still standin’. Yeah, yeah yeah!

Well fam, the cutover to ISO 20022 is officially in the rearview! Everyone survived relatively unscathed. 😮‍💨 Before we turn our eyes to the road ahead, we want to acknowledge all the effort that your financial institutions, and sooo many dedicated Jack Henry folks, invested to make the transition an overwhelming success.

The switch to ISO 20022 was a pressure-packed, complex undertaking that involved many distinct yet interdependent components. Through intense focus and a deeply collaborative spirit, the changes unfolded as seamlessly as possible.

As Shanon McLachlan (our Senior VP and COO) said in his follow-up email, "we handled it the only way we know how at Jack Henry – as a team." That One Jack Henry team includes you and yours! Together, our collective support teams did what they do best. They demonstrated remarkable agility and skill, resolving an impressive 1,308 cases across all four Jack Henry cores and the Jack Henry Platform Wires product on day one.

We also recognize the impact that high volume of cases had on your business users and your support staff, and we really appreciate the partnership you all showed in working through each case together to ensure that we make things right for all, as quickly and (mostly) painlessly as we could.

All things considered, this colossal shift marks a serious win for us, the institutions we serve, and your business users. For that, we thank you!

New Check Lookup widget now available in Treasury Management

Effective July 28, a new Check Lookup widget is available to be added to your users’ Treasury Management Dashboards. This widget lets users quickly find and view check transactions without having to sort through transaction lists or use the full transaction reporting functionality.

That’s a wrap, folks! TM Mobile Experience migrations complete

We’re pleased to share that all migrations to the new Mobile Experience are complete!

The team has successfully migrated all Treasury banks (whether previously installed or newly onboarded) to the Mobile Experience. We appreciate your participation in bringing this to market and look forward to future enhancements being available!

Account detail configuration

We are excited to announce the release of our new Account Details Configuration feature for all financial institutions. This powerful new tool gives you direct control over the information your users see on the account details screen. Available now in Banno People (Settings > Accounts), you can customize the fields to best meet the needs of your institution and your accountholders.

When you have finalized your settings and are ready to make the new configurations live for your users, simply open a support ticket requesting activation.

Anchor device verification rollout

If you’ve been eagerly awaiting the anchor device verification feature, which will enable you to block high risk actions while minimizing friction for legitimate users, know the wait is almost over! Early next month, a handful of early adopter institutions will roll it out to their accountholders, and we’ll watch it closely ahead of a broader rollout to all institutions. Note that you'll begin seeing the Anchor device designation in devices lists soon as we prepare to make this feature available. This doesn't mean the feature is enabled, rather that we've started assigning anchor devices.

You can look forward to having this setting at your fingertips very soon, so stay tuned for that final announcement!

IdeaLab: Trial period for new process

You may be relieved to know that we're overhauling our IdeaLab process to address your feedback and find a balance between structured submission and open innovation. To kick things off, we're launching the 6-Month Idea Submission (6MIS) Trial.

The trial period aligns with our upcoming 6-Month Roadmap cycle and includes eight campaigns – 4|Sight™, Banno™, iPay Business Bill Pay™, JHA PayCenter™, PayRailz®, Symitar®, Synergy, Synergy eSign™ Suite.

Key Dates for the 6MIS Trial

Here are key dates you’ll want to remember:

• Idea Submission & Voting: August 4 - October 31, 2025
  Submit your new ideas and cast your votes! All new ideas will populate in a dedicated "New Ideas: 6-Month Trial" stage.
• Voting Only: November 3 - November 28, 2025
  The idea submission window will be closed, but you can still vote on existing ideas to help us prioritize them.
• Mod Review & Respond: December 1, 2025 - January 31, 2026
  Our moderators will research and respond to ideas that made the top 10% of voting results.
• Additions to the Roadmap: February 2026
  The new 6-Month Roadmap we publish will reflect any new additions stemming from IdeaLab.

After the Trial

Once the trial run is over, we will actively seek feedback to better understand what worked well and identify areas for improvement. If you have any questions about this trial period or the new process we're testing, please contact us at idealabadmin@jackhenry.com.

Documentation updates

Catch up with the latest documentation on our Knowledge Base:

• Security: To avoid potential confusion due to duplicate content, we've streamlined the Security landing page and provided links to additional information presented in categorized articles.
• Permissions: Read all about numerous new permissions, now organized more logically, so you can find the info you need without needless digging.
• Business Alerts: See our newly added documentation for Banno Business alerts, including this set of frequently asked questions. Remember, this feature is rolling out in phases.
• Users & Groups: Read updated information, including how to edit and delete users.
• User Management: We've added information on pulling lists of Business users.

Important Reminder: Visit Help Center for how-to guides on your all Jack Henry products!