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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
International 2FA Code Delivery Through ENS
As of April 15, 2025, we have completed the migration of international phone number support for 2FA codes through Jack Henry’s Enterprise Notification System (ENS). The removal of Authy as a two-factor authentication (2FA) code delivery method is now complete.
Origination Phone Number
Recipients with a phone number based in the United Kingdom (UK) will now receive 2FA codes from a single UK origination number:
+44 7480 191787
All other 2FA codes will be delivered via ENS, using your financial institution’s dedicated toll free number.
Initial Enrollment and Account Recovery
During initial enrollment and/or account recovery, it will remain a requirement that the user has a US-based phone number filed on the core, so Banno can validate the legitimacy of the user during these high-risk actions. This is particularly important to recognize for users with international phone numbers.
For more details on 2FA code delivery, don’t miss the Two-factor authentication article in the newly overhauled Security section on the Digital Knowledge Base!