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see what’s new with our products
A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Authy Enrollments No Longer Supported
On February 10, 2025, we stopped displaying Authy among the options that end users can select as a 2FA method on the 2-step verification screen.
The third-party provider supporting Authy is phasing out the platform, requiring us to transition users to alternative two-factor authentication (2FA) methods.
To minimize impact on both your staff and your accountholders, we will continue supporting previously established Authy enrollments (before the February 10 cutover) as well as the use of Authy for International phone numbers. Behind the scenes, we will soon begin migrating these previously established Authy enrollments to our one-time passcode (OTP) solution (Voice or Text).
Important! While the timeline for completing this migration is still to be determined, it is important to understand that in the near future your affected end users will receive their passcodes from a new short-code rather than the Authy app. We recommend letting end users know that they will start seeing related messages soon – e.g., “Verification code has been sent to your phone number.”
For a deeper understanding of this transition away from Authy and how it affects the user experience, please see our extensive Security enhancements FAQ on the Knowledge Base and scroll to the “transition from Authy” section of the doc.