March 2025
Did your predictions make it to the Sweet 16? Did they elevate to the Elite Eight? The Final Four? Did you slam dunk the winner? Over the past 86 years, this tournament has paved the way for so many historical moments and Cinderella stories.
As the great Timmy Duncan once said, “Good, better, best. Never let it rest. Until your good is better and your better is best.” Here at Jack Henry, we don’t rest either; we continue to make our good better and our better the best!
It's time for the next phase of our Moov partnership — Jack Henry Rapid Transfers! This new functionality will give you access to near-instant, secure money transfers for all your users, consumer and business alike.
All Banno customers on SilverLake and Symitar cores were sent an SLA outlining Moov Due Diligence documentation and other onboarding preparation materials. Don't worry; our Core Director and CIF 20/20 customers will receive setup instructions soon as well.
We urge you to do the pre-work and setup in your core as quickly as possible — so that as soon as we release the onboarding links in Banno People, you're ready to start enrolling through the Moov platform. We will be unable to configure this feature for your institution until those steps are completed.
We will send an updated SLA as soon as the onboarding links are released in the coming weeks.
By onboarding early, you’ll provide your accountholders leading-edge payment technology through Jack Henry Rapid Transfers.
To prepare for onboarding and ensure that your bank or credit union is ready to roll, visit the ForClients portal and download the "Moov - Jack Henry Rapid Transfers™ Compliance & Onboarding Guide" (see the version for SilverLake or the version for Symitar).
If you run into any questions or need assistance, please contact Support so we can help you get ready for this game-changing feature!
We're excited to announce a new feature that will make life easier for your internal staff and your business users alike.
Now business users can modify their business contact information directly — without needing help from your team. This means fewer support tickets for you and more control for your business users!
This feature, which is available fo Banno Business banks on SilverLake and CIF 20/20, empowers authorized business administrators to update their business email and phone number right there on the My Profile section in Banno Online.
We're working on another way to give your business users greater visibility and control — Banno Business Alerts!
This significant enhancement will let business users opt into alerts directly through Banno Online, ensuring that they receive timely notifications about critical activity related to ACH, Wires, and more.
We are currently compiling a list of Banno Business banks on SilverLake and CIF 20/20 that wish to become early adopters. If your bank is interested in being among the first to offer Banno Business Alerts, please complete this survey so we can add you to the list for consideration.
Stay tuned for follow-up communications with additional details.
We delivered for wires, so it's only fair to deliver for ACH, too!
Your entitled customers can now filter ACH payment results by payment status within the ACH Payment Activity listing. This is highly beneficial for your customers who need to further narrow their payment results to take actions such as approve pending payments.
This feature is available now for SilverLake banks, and no additional contract or support ticket is required.
We’ve got dates for when check issues were created, issued, and voided, so why not add the ability to search check issues by their cleared date!?
Now your entitled customers can select Cleared Date from the Date Type filter within the Issued Items Activity listing to display all check issue items that have cleared within their selected time range.
This feature is currently available for SilverLake banks. No additional contract or support ticket is required.
We're on a quest to understand the lingo you use when talking about your customers — especially the difference between your business folks and your retail regulars.
Please complete this form to share the terms you typically use. We promise we won't judge if you have a few quirky nicknames!
Register now for these upcoming virtual meetups:
Looking for details on our upcoming forums? Here you go: Cybersecurity & Fraud + Digital Banking Forums
The FDIC has delayed the compliance date for "requirements related to the display of the FDIC's official sign on insured depository institutions' (IDIs) digital channels" to March 1, 2026 and "plans to use the additional time to propose adjustments to the regulation," as stated in the FDIC Board of Directors Approves Delay of Compliance Date For Certain Provisions in Sign and Advertising Rule press release.
Given the FDIC's plan to propose additional adjustments to the regulations, we will not be releasing any of the related display updates until further guidance is provided — at which point we will communicate roll out plans here in the Statement.
Your authorized administrators now have the option, in Banno People™, to integrate your custom Digital Terms of Use for Business, so your Banno Business users can then easily view and accept these terms across Android, iOS, and Online platforms.
As announced last month, we're working on enhancements to the password reset experience for end users with Unified Identity Service. Soon, whether users initiate a password reset in Banno Online or Treasury Managment, upon completion, they will see a success message instructing them to return to their login screen, where they can enter their new credentials to open the app they initially intended to open.
Barring any unexpected hiccups, we anticipate releasing the improved UX by the end of April.
The Developer Relations team has published the session videos for Jack Henry Devcon 2024.
The session videos are a great way to refresh yourself on the material we covered (or see what you missed) in Fort Worth, Texas this past November 2024.
The listing of videos, ordered by topic, is available now.
In April, the new View employee data permission will become available to all applicable institutions! Gone are the days of opening a support case each time you need to add or remove the ability for one of your employees to view other employees within Banno People.
Assuming your institution is already configured to limit employee visibility of other employees, you will see this new permission within Users & Groups — accessed via the ••• (More) menu in Banno Admin. For a limited time, we will honor the legacy permission and the new View employee data permission, giving an authorized admin from your financial institution time to add all applicable employees to a group with the new permission (or add the new permission to existing groups).
Additionally, the Permissions report will include a column for this new permission, and the legacy permission column header has been appended with (legacy) ensuring a proper audit trail.
We want to let Banno Usage Data customers know that we updated the database schema to improve efficiency and reduce compute costs for queries. The primary change was placing most properties into a JSON field. You can read the updated documentation now.
To use this new schema, you will need to add the listing to your Google Cloud Platform (GCP) project. Your current listing is named Digital Advanced Analytics, and the new listing is named Banno Usage Data. You can also read instructions for adding a new listing now.
To provide time to adapt existing reports to the new schema, we’ll leave the previous listing running through April 30, 2025. Once you’ve migrated your reports to the new listing you should unsubscribe to the original Digital Advanced Analytics listing.
Good news for all Banno end users. We’ve implemented a way to access stop payments on Banno Mobile, so your users can now make adjustments from anywhere! The new feature is available within the individual accounts that have been entitled for stop payments. Upon selecting Stop payments, end users are taken to a web experience, which matches the experience available in Banno Online today.
Please Note: Native app support for Stop Payments remains on our radar as a future enhancement.
Are there times your customers would like to manage their Account Groups widget from their mobile devices? Your customers will soon be able to create new account groups as well as manage existing account groups on the TM Mobile Experience. Changes made on a mobile device will also be reflected in the Treasury Management desktop.
More information on this enhancement will be communicated soon via SLA and the ForClients portal!
In recent months, we’ve communicated often that the third-party platform behind the Authy App is phasing out the product and that we must soon migrate from Authy to Voice and Text (SMS) messages for one-time passcode (OTP) delivery. Note that OTP codes are one method of two-factor authentication (2FA), which is required to access our apps and to perform high-risk actions.
As communicated in an SLA email we sent on March 26, this migration of OTP delivery methods will occur during our scheduled maintenance window on Tuesday, April 1, 2025.
Your end users who previously opted to receive OTP codes via the Authy App will begin receiving their codes via voice or SMS messages delivered on Jack Henry’s Enterprise Notification System (ENS).
We are unable to provide a list of Authy users; however, any disruption to your support staff should be fairly minimal, as less than 1% of all Banno users had selected Authy App as their preferred 2FA code delivery method.
As noted in the February Statement and previous announcements, we encourage you to inform your end users that Authy support is ending soon and that those currently using Authy for 2FA/OTP codes will instead receive the codes as voice or SMS messages (sent from a dedicated phone number for your bank or credit union).
These users can also choose to register Authy as an authenticator app, and if they do so before the migration on April 1, they shouldn't see any notable change in their user experience. Please be advised, however, that the impending Authy App sunset, which is not within Jack Henry’s control, will obviously disrupt delivery of 2FA/OTP codes if end users do not select another method before the app is retired altogether.
For more information on this migration and the user experience involved, please read the “Transitioning from Authy” section of the Security enhancements FAQ on the Knowledge Base.
The Identity Application will eventually house the majority of security and authentication settings that have historically been located in Banno People. While certain Banno-specific settings may remain in People, this relocation to Identity App will support non-Banno product groups that use our new Unified Identity Service.
As we expand this functionality and work toward the relocation, we will add new entitlements, Manage User Security Settings and View Employee Data restrictions, to enhance permissions allocated to your employees. We intend to reach feature parity with the settings currently managed within People, ensuring the granularity that your financial institution requires.
Because this work is currently in the research phase, we recommend that Banno-only customers (i.e., those of you who don't utilize Unified Identity Service) who want this additional granularity continue managing security settings only in People.
Timelines are still to be determined, but we will provide updates in upcoming Statements once we know more. Finally, our team is working hard to expand the Identity App documentation on the Knowledge Base, and we will be sure to share links (also in upcoming Statements) as we publish updates!
Check out the latest additions on the Knowledge Base:
Important reminders
Visit Help Center for how-to guides on all Jack Henry products. And remember to check for new documentation published to the ISO 20022 Resource Center on the ForClients Portal.
If you have questions about anything you have read here, please contact Support.
Release notes are posted in the ForClients portal in advance of mobile releases and contain a rollup of all client-side changes made to Banno within the period.
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