How it works
Support that’s woven throughout digital banking
Ditch the tools that act as a browser pop-up within your app or require users to re-enter simple details you should already know, like their name. A conversation in Banno can be contextually started from anywhere in the app.
How it works for them
Imagine your customer or member sees a questionable transaction on their account. They can simply open a conversation, and it will bring the transition with them to a new chat thread.
How it works for you
The support representative at your branch will be able to interact with the attached transaction right inside Banno Support, instead of having to look it up in another system.
Managing multiple conversations is easy
Staying on top of incoming chat conversations was top-of-mind as we designed the financial institution’s side of the conversation. It all happens right within Support.
Tools for your team to collaborate
Clear conversation statuses and the ability to assign each conversation to a teller, customer support rep, or loan officer makes helping multiple people at once a breeze.
So when six conversations come in at once, employees can easily share the load and enter dialogues, confident about the conversation status and subject matter.