How it works
Support that’s woven throughout digital banking
Ditch the tools that act as a browser pop-up within your app or require users to re-enter simple details you should already know, like their name. A conversation in Banno can be contextually started from anywhere in the app, for both retail and business users.
How it works for them
Imagine your customer or member see a questionable transaction on their account. They can simply open a conversation, and it will bring the transaction with them to a new chat thread.
How it works for you
The support representative at your branch will be able to interact with the attached transaction right inside Banno Support, instead of having to look it up in another system.
Video chat & screen sharing
connect with your people like the good ol’ days
Some conversations are best had face-to-face, there’s no way around it. And so you may be asking yourself, what can we do now that many people prefer to manage their banking on the digital channel? Whether for the sake of convenience, or in an effort to remain socially distant, users are finding themselves in your branch less and less often.
Fear not – with video chat and screen sharing functionality in Banno, you can have in-depth conversations and quickly resolve those more complicated accountholder issues without the need to be in-person.
Managing multiple conversations is easy
Staying on top of incoming chat conversations was top-of-mind as we designed the financial institution’s side of the conversation. It all happens right within Support.
Tools for your team to collaborate
Clear conversation statuses and the ability to assign each conversation to a teller, customer support rep, or loan officer makes helping multiple people at once a breeze.
So when six conversations come in at once, employees can easily share the load and enter dialogues, confident about the conversation status and subject matter.